Okay. If it's showing 2000MB where it says "Token Bytes Available", they are already in the bucket and ready to be used, which would be why there would be a 0 where it says "use" where you sign in. With them being in the bucket, when you run out of your normal data, it will automatically change to using your token data. You are good to go.
As for the receipts....do you have another mail set up that they may have gone to? A Hughesnet mail maybe? I'm not sure about that one. If they were charged to your credit card, you should have gotten a receipt in the mail, I believe. Maybe the reps can help with this part when they are back on Monday.
Perhaps just the purchase of them automatically puts them in the bucket. I don't know for sure. I've never purchased any tokens, myself. I thought you had to click "use", too, but then again, I've had some odd things happen with the token system.
No question or request for help is dumb. We all started with computers, and subsequently Hughesnet, at some point, and had zero knowledge when we started. When I started I didn't even know how to turn a computer on. It took me phone calls to my wife's brother just to learn how to save a downloaded file. As time passes you'll gain more knowledge and you'll be able to help someone, too.
Again, no question is dumb. The only dumb thing would be to not ask it.
We are happy to help.
What is it about the service that you aren't liking so much? Is it something that we might be able to help with? Perhaps some ways to save on data usage?
But, with reference to their use, yes, they are only used when actually needed. You can't use the token bytes instead of your normal data. Token bytes are a safety net, if you will. It's great to have them, and hopefully you won't need them.