In addition to what Liz said, when you "use" a token, it puts it into your token "bucket". The token data stays in the bucket indefinitely, and is only actually used once you run out of your Anytime or Bonus Bytes data, and when that happens it starts using it automatically. So, in effect, you can bank tokens for a later time, or a rainy day, so to speak.
You'll notice on mine below that I have 20GB of "Token Bytes Available". That's the bucket. Those 20GB will sit there indefinitely, never being used until I run out of either the Anytime or Bonus data, then will start being used automatically. So, if you buy tokens and bank them in the bucket by clicking "use", they won't actually be used until they are needed.
You don't have to click "use" now, and can wait until you know you are going to be running out to do so, but either way, the token data won't be used by your system until you are actually out of your normal data. But, until you do click "use", the token data won't show in the "Token Bytes Available".
Hope this helps.
And the 2GB aren't showing up in the "Token Bytes Available" on the status meter, like where mine says 20GB?
Also, did you receive a receipt in your email when you purchased the tokens?
Okay. But, again, on the Status Meter, where it says "Token Bytes Available" (where mine says 20GB) is anything there? I just want to make sure they haven't already actually been added to the bucket and the system just hasn't caught up.
Okay. If it's showing 2000MB where it says "Token Bytes Available", they are already in the bucket and ready to be used, which would be why there would be a 0 where it says "use" where you sign in. With them being in the bucket, when you run out of your normal data, it will automatically change to using your token data. You are good to go.
As for the receipts....do you have another mail set up that they may have gone to? A Hughesnet mail maybe? I'm not sure about that one. If they were charged to your credit card, you should have gotten a receipt in the mail, I believe. Maybe the reps can help with this part when they are back on Monday.
Perhaps just the purchase of them automatically puts them in the bucket. I don't know for sure. I've never purchased any tokens, myself. I thought you had to click "use", too, but then again, I've had some odd things happen with the token system.
No question or request for help is dumb. We all started with computers, and subsequently Hughesnet, at some point, and had zero knowledge when we started. When I started I didn't even know how to turn a computer on. It took me phone calls to my wife's brother just to learn how to save a downloaded file. As time passes you'll gain more knowledge and you'll be able to help someone, too.
Again, no question is dumb. The only dumb thing would be to not ask it.
We are happy to help.
What is it about the service that you aren't liking so much? Is it something that we might be able to help with? Perhaps some ways to save on data usage?
But, with reference to their use, yes, they are only used when actually needed. You can't use the token bytes instead of your normal data. Token bytes are a safety net, if you will. It's great to have them, and hopefully you won't need them.