ht 1000 state code 12.7.2

[John]

I've been over 5 hours back and forth with Explornet and my HT 1000 home screen shows the state code 12.7.2,, can't find this code in any conversations here. It shows receiving @ 90 but not transmiting. The system light has not come on through out many re sets, Only the LAN, receive and power lights. Are these modems obsolete? They will be sending a technician but I thought I should look into this myself in case I'm being duped. This system was installed in Feb this year and has not really performed very well.

[Liz]

Hi John,

Welcome and thanks for posting. Hopefully your tech will replace your HT1000 with the newer HT1100. If not, definitely bring this up with Xplornet support.

-Liz

[John]

Thanks for the prompt reply. Yes I will see what can be done as all issues I'm having point at the modem. Explornet support had no ideas about the state code.

[GabeU]

According to the "Jupiter Terminal State Code Definitions Guide", a 12.7.2 means

"Bootstrap Aloha transmission is unsuccessful"

Your guess is as good as mine as to what this means. 

People wearing old, disheveled boots with bad straps in Hawaii?  LOL.     

[John]

Well it must mean " your modem is toast". 
On day one I figured so much, but it took them 8 days and over 5 man hours to resolve. The technician is reluctant to swap out modems as Xplornet makes him pay for the new one?? . And no way do they hand out the HT 1100's,, obviously to me they are stumbling along and re cycling old modems. He had to try 4 different modems. He also for reasons unknown replaced the cable and head unit which was just installed in February. Not only that he charged $50 travel time.
Why did they just not send me a modem like everyone else does?? It does not take technical prowess to unplug and reconnect a modem??  Anyhow it's working again. But I'm still going to bug them to pay the travel expenses and complain about their use of outdated equipment. 
Thanks all for your help..