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i have to wonder if my gen 4 service has ever been started.?

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New Member

i have to wonder if my gen 4 service has ever been started.?

i have to wonder if my gen 4 service has ever been started.? the servicee man came out put in new equipment, i paid a fortune but my speed didnt change ,my ability to browsee the internet decreased i now cannot play games i always played not enough whene the green light is on.?
12 REPLIES 12
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Advanced Tutor

Re: i have to wonder if my gen 4 service has ever been started.?

Green Light?

What green light?

What Internet service did you have before Gen4?
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
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New Member

Re: i have to wonder if my gen 4 service has ever been started.?

i had hughesnet and upgraded  to gen4.. the green light means aall functions r operating 
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Moderator
Moderator

Re: i have to wonder if my gen 4 service has ever been started.?

Hi,

As a courtesy, I've dispatched a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for Friday morning, May 27, 2016 between 8:00 and 11:00. Call us at 866.347.3292 and reference case #54207002 if you need to reschedule. Please let us know how the site visit goes. 

Thanks, 
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: i have to wonder if my gen 4 service has ever been started.?

Also, you've had Gen 4 for about a year now.
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Member

Re: i have to wonder if my gen 4 service has ever been started.?

thank you
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Advanced Tutor

Re: i have to wonder if my gen 4 service has ever been started.?

The HughesNet modem does not have a green light, only five blue lights down the front.

Are you referring to your wireless router?
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
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New Member

Re: i have to wonder if my gen 4 service has ever been started.?

Probably the green light she is talking about is on the System Control Center page.
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New Member

Re: i have to wonder if my gen 4 service has ever been started.?

yes the system control page
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New Member

Re: i have to wonder if my gen 4 service has ever been started.?

It seems that intention of the "champion" Alan Thompson is exhibiting users who don't have any idea of the technology, instead of helping. Shame on him!.