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iMessage: images fail to upload

maratsade
Distinguished Professor III

Re: iMessage: images fail to upload

@MarkJFine ,

 

The issues I've noticed started a few weeks ago, and they disappear when I'm on a different network.Wouldn't that be a symptom of something happening in the intertubes between my site and SDO?

 

EDIT:

 

I think the first thing was iMessage not sending images and also showing the "tap to download" thing for when images came in.  This happens on HN but not other networks.

Next I noticed Google Drive was not loading at all when on the HN network, but works well in others.

A couple of days ago I noticed the News app on iOS doesn't load anymore, and that DropBox also doesn't load. Both work fine on other networks. 

 

Google Drive sometimes works after 6 pm, but last night it didn't work at all.  Things may be worsening, but I don't have time to keep track.  I wondered if load balancing and prioritising may have something to do with this, but I imagine many people in education use Google Drive and DropBox, so it'd make sense to prioritise those two as well.  But I don't know, and all of this is beyond my skills and understanding. 

 

The modem is green across the board; no issues. 

I'm sure HN will eventually figure this out; and as for me, most things I can ignore or work around for the time being, though I'd rather have G-Drive and DB be working, but oh well. 

 

There are Xfinity hotspots nearby if needed, though they're not top quality, something that won't come as a suprise to anyone who's used Xfinity for any length of time.

 

If this is worsening, though, eventually I'll run out of workarounds. 

 

TL;DR: things have been getting worse for a while; needed sites are not loading; workarounds OK but may not remain so. 

MarkJFine
Associate Professor

Re: iMessage: images fail to upload

Dropbox works, just incredibly slow, as in under 100kbps... typically 20-50kbps.

 

Edit: Different providers use different paths. For example, my Verizon hotspot (which I could use but creates other problems if I don't switch correctly) connects flawlessly, but they don't go through CL. The fact that my server is having the same problems we are (for example, the same 1-minute delay and slow connections to various places) would seem to indicate it's them. And it's very sporadic, even though it's mostly miss than hit.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
maratsade
Distinguished Professor III

Re: iMessage: images fail to upload

Not for me. I get a blank page.   

 

 


@MarkJFine wrote:

Dropbox works, just incredibly slow, as in under 100kbps... typically 20-50kbps.


 

MarkJFine
Associate Professor

Re: iMessage: images fail to upload


@maratsade wrote:

Not for me. I get a blank page.  


Try a shift-refresh.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
maratsade
Distinguished Professor III

Re: iMessage: images fail to upload

My Verizon hotspot stinks, so can't use it at all, really, unless I drive somewhere with more towers.  The issues I'm having with iMessage, News, Google Drive, DropBox, are not sporadic for me.  They continue all day. I try many times a day, sometimes several times per hour, with no luck; though sometimes they work before 7 am, but not often.  I've seen the issues crop up after 2 am, more and more. EDIT: iMessage stopped working for images; only works for text; iCloud doesn't work at all unless I'm on a different nework.  

 

Since I can access all of this on other networks, such as Xfinity (at work), without a problem, I thought it might be path related.  I don't know who Xfinity uses as their provider though.  

 

EDIT 2: Whatever it is, I think eventually it'll get fixed or if not fixed (CL grrrrrr), at least improved.  May not be straightforward or easy to find/fix. 

maratsade
Distinguished Professor III

Re: iMessage: images fail to upload

I do. No luck.

 


@MarkJFine wrote:

e. I get a blank page.  

Try a shift-refresh.


 

communitymember
Spectator

Re: iMessage: images fail to upload

Liz, 

 

I am having the same issue as the original user to this thread. I recently became a customer and to date, I have not been able to send Imessages. I have three Iphones in my household and they are all experiencing the same issue. 

 

I have two iphone 6 phones and the pictures eventually are received; however, it takes approximately 40-50 minutes for a 1.1 MB/2.5MB message and this is the same issue regardless if it's in the morning or in the evening. Additionally, I did what you suggested in the thread "turn on the Low Quality Image Mode." Also, I have "reset" the network settings on the phones-same result. 

 

However, if I am at work the Imessage photographs do not experience any issues. I have done all and every configuration found in this thread and online. I truely believe that this is an issue on your end since I don't experience these issues on wirless connections like at work. 

 

I attempted to reach your customer service and they simply told me it was a "weather issue." Nonethless, I did not know it rained for 10 straight days in seattle for 24 hours. I hope that this engineering issue is resolved or you will continue to have an increase number of dissapointed customers. 

 

Thank you, CM. 

maratsade
Distinguished Professor III

Re: iMessage: images fail to upload

Update, 4/1/2020

 

Google Drive has worked for me today and all day yesterday. 

Dropbox worked for a  couple of minutes today, then went back to a blank screen. 

iCloud has worked  today, if quite slowly

Images through iMessage: big nope

 

lighthope1
Senior

Re: iMessage: images fail to upload

Dropbox is a blank screen for me, and I have business files I need to get off there.

 

Did I hear someone say it may be a CL problem?

MarkJFine
Associate Professor

Re: iMessage: images fail to upload


@lighthope1 wrote:

Did I hear someone say it may be a CL problem?


I was installing an automated backup (UpdraftPlus) to my website, which is also under CL but outside of HughesNet. I had intended on using Dropbox as a repository but I gave up. It was so bad that it couldn't complete the authorization process.

 

I ended up using Google Drive instead. Had been getting some of the typical CL dropouts to Google Drive, but each backup worked. Today it actually went through with no warnings - validating what @maratsade said.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.