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iOS app self diagnostic tool reports attention needed

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bcs001
Freshman

iOS app self diagnostic tool reports attention needed

So most times I open the app, it reports some undefined problem, asks if I want to fix it then tell me attention needed and to call for assistance. I did call once when I was having other issues so nothing was determined.
Any idea what’s going on?
Anything I can to to figure it out?

Thanks,
Bruce.
1 ACCEPTED SOLUTION

Hi,

 

Just popping in to say that if the state code is anything other than 0.0.0, which indicates that the system is running healthily, the self-diagnosis function on the app will have some sort of dialogue message. 

 

There are... a lot of state codes so there can be many reasons why the message will suggest calling in.

 

-Liz

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