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modem shuts down

Liz
Moderator
Moderator

Re: modem shuts down

Hi 7155570761,

 

  It's been a while since we last heard from you, and your diagnostics are showing no unusual reboots like before, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Have a good weekend!

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Nanaboo1
Freshman

Re: modem shuts down

Hi,
I'm very new to all of this...I am having this problem and it was just set up today...I think I emailed myself. How do I get to the tech? Yes, I am sad😥
GabeU
Distinguished Professor IV

Re: modem shuts down

@Nanaboo1 

 

It would be best for you to start a new topic for your issue in order to keep it separate.  You can do so here.

 

Make sure to describe the issue and any troubleshooting that may have been done thus far, if any.  

 

In the meantime, if you haven't done so already, and it's been more than a couple of hours since your installation, unplug the HughesNet modem at the wall outlet, wait for at least sixty seconds, then plug it back in.  After doing this, make sure to wait around five minutes before going back online, which should give the modem enough time to update and be ready.  This may help and it may not, but it's worth a try.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Nanaboo1
Freshman

Re: modem shuts down

OMG!! Thank you a zillion times over for just responding!! I did unplug several times, but never waited 5 mins.
I really appreciate your help!
Thanks again and stay safe
GabeU
Distinguished Professor IV

Re: modem shuts down


@Nanaboo1 wrote:
OMG!! Thank you a zillion times over for just responding!! I did unplug several times, but never waited 5 mins.
I really appreciate your help!
Thanks again and stay safe

You're very welcome.  Smiley Happy


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro