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my internet keep going out

Freshman

Re: my internet keep going out

sent and sorry about sending it so many time net was going out every time i try so was not sure if it sent

Moderator
Moderator

Re: my internet keep going out

WilliamHolland,

 

I'd like to schedule a technician to make some repairs to your site. When would be the best time to schedule the appointment?

 

-Jay

Freshman

Re: my internet keep going out

any day and time and will it cost anything

Moderator
Moderator

Re: my internet keep going out

No, this visit will be free of charge.

 

Your Dispatch is currently scheduled for Tuesday, Feb 4, 2020 between 11:00 and 15:00. If you need to reschedule for any reason, please give us a call at 866-347-3292 to do so.

 

-Jay

Freshman

Re: my internet keep going out

what time is 11:00 - 15:00

Moderator
Moderator

Re: my internet keep going out

11AM to 3PM.

 

-Jay

Freshman

Re: my internet keep going out

its almost 6PM and no show

Freshman

Re: my internet keep going out

no one show up and net seem to be doing better not losing it any more but still getting a state code 12.1.9 from time to time and when that happen it slow way down

Moderator
Moderator

Re: my internet keep going out

WilliamHolland,

 

I'm disappointed to hear that the technician missed their appointment. It looks like they attempted to reach you by phone to reschedule but were unable to do so. Could you send me a private message with the best phone number to reach out to you?

-Jay