For the sake of clarity, are you referring to "My Usage" (pic 1) on the upper right of the page, or "Usage" under the "My Account" header (pic 2)?
Are you able to see your data levels using other methods, such as the System Control Center (you may need to click "Home" on the left), the HughesNet Mobile App or the HughesNet Usage Meter?
Though I don't know for sure if it will help, you can try power cycling your HughesNet modem. To do so...
1. Shut down your device (PC, tablet, phone, etc.)
2. Unplug the HughesNet modem.
3. After waiting for at least 60 seconds, plug the modem back in.
4. After waiting for at least five minutes, which will give the modem time to be fully back up and ready, start your device and try again.
By turning off the device it will also help to clear any DNS issues.
If this doesn't help, a HughesNet rep will need to. They're on M-F from approximately 9AM to 6PM EST, and they usually respond within a working day.
If you're running an ad/script blocker, try turning it off.
No ad blocker. I have cleared cache, cookies, history, temp. Restarted PC. Recycled power on modem. Tried different browsers. Still not working. Suggestions?
I just tried and it's working for me. Have you tried loading it up in the early morning (in case the issue is related to beam and/or internet congestion), and have you tried loading it in incognito mode/private browsing mode?
Anyone else having an issue with the usage link on myhughesnet page? All I am getting is the neverending blue circle.