new customer, unhappy want to cancel, but they say i am stuck in contract.. help?!?

[deepdiver1]

Yes they cannot watch endless hours. Yes it works fine until you run into FAP.

[deepdiver1]

Aha, from Netflix:
"Adjust your data usage settings

Adjusting the data usage settings for your account is the easiest way to reduce the amount of bandwidth used while watching Netflix. There are four data usage settings to choose from. Each estimate below is per stream:

• Low (0.3 GB per hour)
• Medium (SD: 0.7 GB per hour)
• High (Best video quality, up to 3 GB per hour for HD and 7 GB per hour for Ultra HD)
• Auto (Adjusts automatically to deliver the highest possible quality, based on your current Internet connection speed)

To select a setting that works best for your Internet plan, navigate to the Your Account page and select Playback settings in the Your Profile section. It can take up to 8 hours for these changes to take effect. Restricting data usage may effect video quality while watching Netflix."

[deepdiver1]

Amanda, I am referring to educating and controlling promises made by sales people. CSR's have to deal with the problem which sales creates.

[BirdDog]

Low definition uses about 200-250 MB per hour from my experience. And yes, it can take up to 8 hours for a definition change to take effect. So if someone goes from HD to SD then immediately watches 2 movies they will probably still be using HD data amount.

[BirdDog]

Everything works fine until you run into FAP.  

I wonder how many people watch endless Netflix on their phones?

Still question this statement:

I use the Netflix DVD plan because it isn't possible to stream

[deepdiver1]

I agree,  I should not have said it isn't possible. It is a function of using low res and how much your data plan allows, i.e., sorta how much you want to pay. I have 10 GB and barely stay within it without any Netflix.

[deepdiver1]

Good point.

[BirdDog]

And priorities. A person could watch about 25 hours of low def per month and still have plenty left to do basic things on a 10 GB Anytime plan.

[deepdiver1]

Does the size of the TV enter into the perceived quality? I think it does.

[BirdDog]

Yes, but we have no problem with the appearance in 32" TV, laptops and tablets.