- The customer states that they do streaming, to which the agent responds with our required disclaimer regarding streaming. The customer follows up this statement by asking about the data allowance since they primarily do Netflix. The agent responds, “At that point, it’s just a difference in your speed. There would never be a difference in your price, but your speeds will throttle back.”
- When discussing plans, the agent only speaks about the anytime allowance, and informs the customer that they can always upgrade if they need more.
- Agent does not comment on what would happen to streaming if the customer hits their data allowance, or alludes that the service would work after it was reached.
- Agent reads all disclosures regarding streaming in final Terms and Conditions. The customer does not ask any questions regarding T&C’s.
From what is reported our agent was clear and read off our disclaimer for Netflix. Which consists of informing our clients that they should set their playback settings to low or SD and explain that about 20 hours per month of streaming is possible. In this case I would suggest learning to conserve your data more effectively. Satellite internet does take some getting used to and we are here to help and assist you with getting the most out of your service. If you have any other questions or concerns feel free to let me know.