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new customer, unhappy want to cancel, but they say i am stuck in contract.. help?!?

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gpreine
New Member

new customer, unhappy want to cancel, but they say i am stuck in contract.. help?!?

OK, so I have no other option for internet at my home other than satelite or cell service. I was told when I signed up for this service that NetFlix would run normally even once my "preferred Data Allowance" was used up. The first month of service, we used it for the ps3, ps4, laptop and both cell phones, all the time and it worked beautifully until about 6 days before it was renewal time. So, upset and angry that we were lied to , we figured we would continue service (since we really only want it for netflix) i took both cellphones off the wifi, and the ps4. not even a full week into our 2nd month, we are out of data and it would not stream netflix. now, I want you to understand that during this week period, we did not use netflix, it was only my wife on the laptop checking email and some facebook. We got to watch 2.75 episodes of walking dead on net flix befoire it quit working. I called in and she said we had been using the data more than we realized.. so, we put a password on the router. (tech should have done this when he set it up) and we got 4 more gigs of data. watched 3 episodes of walking dead. and we are almost out again?!?!?! i am streaming in SD, and nothing else was on the wifi except netflix during the period after we got the 4 gigs. this service will not last us a week, more or less a month. and I do not see paying $80 a month, plus $10 to netflix, to watch 5 episodes of anything a month. What are my options for getting out of this contract??? 
99 REPLIES 99
vinceriordan
New Member

I read the same thing over and over that has happened to me.  First month was great, plenty of data and no problems.  Second month, my data went faster than I could imagine and I'm almost out with 8 days to go.  I called and asked how much I used the first month and was told that they had no way of tracking that.  It's also not on my bill and I can't find it on the Hugesnet site.  I'm going to hook ATT back up so I have internet when I run out of data.  I have the highest package, so I have no choice but to buy more data at bloated prices or forget the internet.   I don't even consider streaming netflix or hooking my Directv back up to the wireless.  Buying a smart TV would be out of the question now. I guess I will stick out the year and pray that U-verse is available.  I read pages of terrible reviews before I got the service, so I have no one to blame but myself. 
gpreine
New Member

you do realize the whole point of this post is that I want out of the contract. Not to have to figure out how to manage data. It is not about the data management, I have already figured that out because I am not stupid. 9 days left and only at 49% of usage. thank you very much. It is about the principle of the fact that they lied to me. And I would rather take my money to exede at this point, because they did not lie to me. When I was comparing the two, I only signed up with Hughes Net because the guy told me that NetFlix would continue to work regardless of how much data I had left, even after I was out. Even intentionally signed me up on a smaller data plan than I originally requested and worked some protection plan that I did not request into my budget. The only reason I am still with this company is because I am not paying the cancelation fee, period. And they bumped my data allowance and made my budget work. I am stuck with satellite internet for now, and i realize that. But it still pisses me off to be lied to. 

sgoshe your right, it is not a utility... yet... but it is a critical part of our future infrastructure. So just give it time.  
C0RR0SIVE
Associate Professor

The sales call says otherwise...

Posted by Chris 1 month ago,

After reviewing the call, these were my findings:
-          The customer states that they do streaming, to which the agent responds with our required disclaimer regarding streaming. The customer follows up this statement by asking about the data allowance since they primarily do Netflix.  The agent responds, “At that point, it’s just a difference in your speed.  There would never be a difference in your price, but your speeds will throttle back.”
-          When discussing plans, the agent only speaks about the anytime allowance, and informs the customer that they can always upgrade if they need more.
-          Agent does not comment on what would happen to streaming if the customer hits their data allowance, or alludes that the service would work after it was reached.  
-          Agent reads all disclosures regarding streaming in final Terms and Conditions.  The customer does not ask any questions regarding T&C’s. 
From what is reported our agent was clear and read off our disclaimer for Netflix. Which consists of informing our clients that they should set their playback settings to low or SD and explain that about 20 hours per month of streaming is possible. In this case I would suggest learning to conserve your data more effectively. Satellite internet does take some getting used to and we are here to help and assist you with getting the most out of your service. If you have any other questions or concerns feel free to let me know. 
BirdDog
Assistant Professor

I don't think you're stupid but personally I would find this hard to believe if told the same thing:

I only signed up with Hughes Net because the guy told me that NetFlix would continue to work regardless of how much data I had left, even after I was out.
Like saying your car will continue to run just fine when the fuel line is clogged. Chris did say the call was reviewed  and it was determined you were not misled, lied to. Perhaps he is lying also?

(Typing while you posted Charles)
Gwalk900
Honorary Alumnus

Please take note that this forum is a "help forum" ... used to diagnose problems and find solutions.

You have had your sales call reviewed and it was determined that you don't have a case to dismiss the ETF.

Its time to Man Up, pay the ETF, take Hughes to Arbitration or learn to live with the systems limits.

This is a data capped service .... you "buy" a block of data. Its not even reasonable to think that you can just carry on unimpeded after exhausting your block of data.

The Arbitrator will have a hard time to stop laughing after that one.

Whatever is wrong with your understanding of the world that you can't grasp the fact that when you buy a gallon of milk, a gallon is what you are going to get, not a gallon and a half ?

Just unbelievable.


   

BirdDog
Assistant Professor

PS: There have been many cases here where the customer has been let out of contract if the sales call shows they were misled. Do you think you are being singled out for non-release for some reason?

How many agents did you talk to before signing up? It is what is said during the final call that counts.
Gwalk900
Honorary Alumnus

Sgoshe,

This user has stated his/her entire purpose  in posting is not to troubleshoot or learn but to circumvent his/hers contractual obligations. This reads more and more like an ingrained case of "entitlement".

It is beyond belief that anyone could construe any conversation to mean that a capped data service has no caps or limitations.

This user is well beyond anything we can do.

OP needs to take matters to the next level. That being Arbitration.


Gwalk900
Honorary Alumnus

Sgoshe,

This user has stated his/her entire purpose  in posting is not to troubleshoot or learn but to circumvent his/hers contractual obligations. This reads more and more like an ingrained case of "entitlement".

It is beyond belief that anyone could construe any conversation to mean that a capped data service has no caps or limitations.

This user is well beyond anything we can do.

OP needs to take matters to the next level. That being Arbitration.


Ang.K
New Member

I just left Exede b/c they offered less data at more expensive prices. They now have better services/packages than mine but will only offer them to me at much higher prices than advertised for new customers (that's my reward for being a loyal customer.) In the past I've also suffered congestion but not slow enough to cancel w/o penalty and at that time I definitely felt "lied to." (They did correct this after about 6 months.) It just all seems par for the course when dealing with satellite (and actually, some of my cable friends also have complaints so I guess there is no utopia)
Ang.K
New Member

I just left Exede b/c they offered less data at more expensive prices. They now have better services/packages than mine but will only offer them to me at much higher prices than advertised for new customers (that's my reward for being a loyal customer.) In the past I've also suffered congestion but not slow enough to cancel w/o penalty and at that time I definitely felt "lied to." (They did correct this after about 6 months.) It just all seems par for the course when dealing with satellite (and actually, some of my cable friends also have complaints so I guess there is no utopia)
BirdDog
Assistant Professor

 (and actually, some of my cable friends also have complaints so I guess there is no utopia)
One of the more sensible and truthful things said here for awhile.  🙂
deziscarberry
New Member

I can't believe how many people there are out there with all of the same issues I've been having. I called in to customer support to ask why my bill went up an additional $10 a month. I was already overpaying for service that we cannot use to watch netflix, cannot use for our playstation, cannot use on our pc unless we're willing to wait for a minimum of 1 minute for a page to load on the web browser (which makes surfing the web a joke and a job all in one), and cannot use it on our phones. My verizon cell phone LTE service is faster which is insane seeing as my phone is receiving a signal from a satellite in the exact same way that my dish is receiving a satellite. But anyway, my service went up an additional $10 from $79 to $89 a month. The customer service representative REFUSED to let me speak to her supervisor until I asked her about 6 times. she kept saying her supervisor was behind her and she would ask him what i wanted to know. Sorry but i don't buy that hes actually there, i want to talk to him myself. After finally speaking to them I was told they were not allowed to issue a refund even though I was told that the $79 wasn't an introductory price. So basically,  even though the sales rep LIED to me, its my fault and i have to give them the money that i dont have to pay for service i CANNOT USE. Load of crap! This company is 100% awful from the service, to the sales representatives, to the billing, all the way to the customer service. Not to mention, the installer showed up with crazy hair, a tattered t-shirt, and sweat pants, no hughes net name tag/affiliation. He took down the dish for directv from the previous tennants, put up the hughes net dish, and then just left the directv dish lying in our side yard without even telling us he left it there so that my elderly landlord could find it and have to move it while he was mowing the lawn. 
C0RR0SIVE
Associate Professor

Uhh, phones don't receive from a satellite, they get their data from a Cell Tower that is probably with in 10 miles of you, where as Satellite Internet depends on a satellite that actually, ya know, sits in space, about 25,000 miles above you in Geo-Sync Orbit.  There's also a massive cost difference between constructing the two types of connections.
deepdiver1
Sophomore

Dezi, pls give the forum reps a chance to respond to your questions. You will need to provide your modem serial number and I'm sure you will get a proper explanation. Your view of overpaying is dependant on what other choices you have, remember to check what Verizon charges per GB of over usage.
Chris11
Alum

Hi gpreine,

We've went through the proper steps to help you resolve your concerns. It was found that you were not misled. We'll be closing this thread, however if you would like further assistance in getting the most out of your service feel free to create a new post.

Thank you,
Chris
fay1959
Freshman

I was told the same thing. I regrete signing up.. Am I stuck for 2 years really?