new modem HT2000w

[Jay]

The original post is referencing the modem we sent on the 24th. We sent another on the 29th (Sunday), so I want to check to see if the newest modem didn't work either.

-Jay

[DEBPOSTON]

Last night I once again followed all the instructions and let the new modem on all night.  I still only has the 3 lights on.  (power light, wifi light and lan light).  I'm at now and have left the new modem on for the day.  I am attaching a picture of the Hughes Net home page as of 8:00am this morning. Thank you for anything that you can help me with.

[DEBPOSTON]

yes, but i will not set up.  Please further down in the thread.

[DEBPOSTON]

Jay: I have not yet received the 2nd new modem.  When I get it I will try to get that one set up.

[Jay]

Let us know if the new modem does not work and if it does not work for you, we will have a tech come out to resolve the issue for you.

-Jay

[DEBPOSTON]

~Jay:  I sure will and thank you.

[DEBPOSTON]

They sent me a voice modem. Not the satellite internet modem. Can you see if they can send me the HughesNet HT2000W? Thank you for anything you can do to help.

[DEBPOSTON]

I received a voice modem instead of the HT2000w.  I'm still without internet and using my mobile data which is costing me a small fortune. Please advise.

[GabeU]

@DEBPOSTON 

The reps won't be back on until tomorrow.  They should reply about the modem situation then.  

[DEBPOSTON]

Thank you so much.