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new modem HT2000w

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Moderator
Moderator

Re: new modem HT2000w

DEBOSTON, 

 

I will have a tech come out tomorrow to get you up and running.
 

Your Dispatch is currently scheduled for Thursday, Apr 2, 2020 between 11:00 AM and 3:00 PM.

 

-Jay

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Sophomore

Re: new modem HT2000w

Jay, I work 15 hours a day at our Tax Preperation office 6 days a week until April 15, 2020.  Can you make the appt for April 16 in the afternoon?  Thank you so much.

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Moderator
Moderator

Re: new modem HT2000w

DEBPOSTON,

 

Is there anyone who may be able to meet the tech there or are you able to take a few hours to complete the repair? I do not want you to have to wait two weeks to get back up and running.

 

-Jay

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Sophomore

Re: new modem HT2000w

I will be home Saturday afternoon after 4:00 pm.

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Sophomore

Re: new modem HT2000w

sorry but no.  I sure wish there was someone.  But i will be there Saturday Afternoon at 4:00pm 

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Moderator
Moderator

Re: new modem HT2000w

I have made the technician aware of your request. Please let us know once the service is back up and running. I'd like to credit your account for the days that you've been without service.

 

-Jay

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Sophomore

Re: new modem HT2000w

A few days in February and all of March.  I will also package the modem and the voice device and send them back to HughesNet.  Im hoping that the repairman is the same one as always.. He may be able to come do the repair on Saturday afternoon.  He is a good man for Hughes Net.

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Sophomore

Re: new modem HT2000w

Jay,  Do you know if the repairman will be coming out to my home on the Saturday?

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Moderator
Moderator

Re: new modem HT2000w

DEBPOSTON,

 

The technician will reach out to you by phone to schedule the appointment as the requested date was not available. This doesn't necessarily mean they won't be able to come out at this time, but it was not available in the online scheduler.

 

-Jay

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Sophomore

Re: new modem HT2000w

OK thanks so much