cancel
Showing results for 
Search instead for 
Did you mean: 

new modem HT2000w

Highlighted
Sophomore

Re: new modem HT2000w

Jay, I haven't heard from a repairman yet for tomorrow afternoon appt.  If he does not show up can I please get you to make an appt to get on out there April 16th afternoon?  You have been very helpful so far and I do appreciate it so much.  Have a good weekend.

Tags (1)
Highlighted
Sophomore

Re: new modem HT2000w

Jay,. The repairman did not show up or call me. Is there any way you can get an appointment set up for me on April 16th in the afternoon so that I may finally get my internet back up after about 6 weeks of being down. Thank you for any help that you can do for me.
Highlighted
Moderator
Moderator

Re: new modem HT2000w

DEBPOSTON,

 

I had made the technician aware of your concerns in the notes to schedule, but as I mentioned previously, the requested date was not available.
 

I can reschedule the appointment for a weekday between 7 AM and 5 PM, or I can leave it as it is and the tech will reach out to you to schedule the appointment.

 

-Jay

Highlighted
Sophomore

Re: new modem HT2000w

Jay, I called Hughesnet yesterday and they have a repairnan coming out on April 16th for me.  I want to thank you for all your help in this matter.

 

 

Highlighted
Moderator
Moderator

Re: new modem HT2000w

DEBPOSTON,

 

I'm happy to hear this! Please reach out to us after the repair has been completed so I can credit the account for the days you went without service.

 

-Jay

Highlighted
Sophomore

Re: new modem HT2000w

I sure will Jay and thanks again.

Highlighted
Sophomore

Re: new modem HT2000w

Jay, I just wanted you to know that I called HughesNet and they moved my appointment up for today between 12:00 and 3:00. I haven't gotten a phone call yet but I'm hoping they will be out here. I'll keep you posted. Thank you
Highlighted
Moderator
Moderator

Re: new modem HT2000w

Great! Let us know if you run into any issues.

 

-Jay

Highlighted
Sophomore

Re: new modem HT2000w

Jay,   I just wanted you to know that no one called or came out so I got on the chat with someone from HughesNet and she contacted the tech department and told me that someone will try and call me this afternoon.  My confirmation # for today was 128577744. I really don't know what else to do to get my internet up and running again.  You have any ideas for I can get an appointment as soon as possible ??? And just an update it is 9:30 p.m. and no one called or came out. I am so disappointed.  Now I have to drive into town to get on a computer that has internet to do my work. I'm so frustrated right now. 

Highlighted
Moderator
Moderator

Re: new modem HT2000w

DEBPOSTON,

 

I'm disappointed to hear this happened. I will have the technician reach out to you today to reschedule for as soon as possible.

 

-Jay