new modem HT2000w

[DEBPOSTON]

Thank you so much Jay.

[Jay]

Please let us know if you encounter any other issues.

-Jay

[DEBPOSTON]

Jay,  I have my internet back.  The repairman came today and fixed it!  Yay.  You asked me to let you know how long my internet has been out. It has been out since 

February 25, 2020.  I want to thank you for all your help. 

[Jay · Accepted solution]

Happy to hear that you're back up and running! 

I've credited the account from 2/25

Thank you,

Jay

[DEBPOSTON · Accepted solution]

Jay, thank you again.

[sdale1110]

Hi,  My modem is 8+ years old.  Would a newer modem improve the speed?

Thanks

[maratsade]

You're posting to an old thread -- you should start your own thread by going to the main Tech Support page and clicking on "Start a topic."  You can then copy/paste your question there and get a response. 

[sdale1110]

Thanks