cancel
Showing results for 
Search instead for 
Did you mean: 

omg 3 week with download speeds of 250-800kbs on the pro plan and 20+hrs on phone!!!!!

New Member

omg 3 week with download speeds of 250-800kbs on the pro plan and 20+hrs on phone!!!!!

omg 3 week with download speeds of 250-800kbs on the pro plan!!!!! even had one person say that was within standards.. over 20 hr on the phone and currently 1.3hr on phone and and on hold the last 28min. If my service isnt fixed in next 24 hrs, conacting BBB and then lawyer for breach of contract and charge back for my time spent on and off the phone!!!!!!
17 REPLIES 17
New Member

Re: omg 3 week with download speeds of 250-800kbs on the pro plan and 20+hrs on phone!!!!!

Good Luck with the Lawyer... Hughesnet keeps a panel of lawyers on their payroll to handle these issues. It is really surprising that you have been able to remain on hold or speak to them for 20 hours. I find that they "accidentally" disconnect upset customers on a regular basis...especially if you ask for a supervisor.  The Help/Support desk people are not technicians, and if there is not a cheat sheet on the topic of your problem, they are going to refer you to their 3rd party $99.00 "we help you" but we are not Hughes.net and we don't care.  The whole limited data plan is a pile of BS.  You have no control over what Hughes.net transfers to and from your modem, but you are paying for that data as well. And all their disclaimers concerning their service is pitiful! They are not responsible for slow speed connections, after all they sold you "UP TO" products not actual products, how dare us consumers expect to get what "they Sell us" on the phone. I am still trying to figure out how I used 20 Gigs of data in one day when nobody was connected to the system and using any data.
New Member

Re: omg 3 week with download speeds of 250-800kbs on the pro plan and 20+hrs on phone!!!!!

lol at 3 hours talking to a 2nd supervisor....somehow we got disconnected... how did you know.so at 18min on the second call tonight as I try to get back to Mr. Jarez

****guess I'm not allowed to talk to him again, unless I start back at square one

New Member

Re: omg 3 week with download speeds of 250-800kbs on the pro plan and 20+hrs on phone!!!!!

not in a row.... each phone call Is at least 45min

New Member

Re: omg 3 week with download speeds of 250-800kbs on the pro plan and 20+hrs on phone!!!!!

Please Wait...
Test results can be delayed by up to 2 minutes. Please click here to refresh results.
Date/TimeDown(kbps)Up(kbps)06/13/2015 10:08:01
11963
1027
06/13/2015 10:07:08
4330
1120
06/13/2015 10:06:25
3027
1093
06/13/2015 10:05:32
12578
1242
06/13/2015 10:04:50
2121
1276
06/13/2015 10:03:33
1580
1593
06/13/2015 06:43:29
10886
1037
06/12/2015 23:24:47
567
842
06/12/2015 22:55:13
543
1021
06/12/2015 22:32:34
487
1004
06/12/2015 20:44:16
490
826
06/12/2015 20:41:26
457
1030
06/12/2015 20:38:43
298
1089
06/12/2015 20:35:27
404
1104
06/12/2015 20:32:47
449
1072
06/12/2015 20:18:47
519
1138
06/12/2015 20:00:14
480
1020
06/12/2015 19:49:11
297
1047
06/12/2015 19:40:06
409
828
06/12/2015 19:35:15
661
1098
     


New Member

Re: omg 3 week with download speeds of 250-800kbs on the pro plan and 20+hrs on phone!!!!!

well now..... I see that they are finally doing some thing to fix it.  Its sad that I'll be checking all day to see if it last and the speed levels back at at my 12-10000kbs that I  normally get.

New Member

Re: omg 3 week with download speeds of 250-800kbs on the pro plan and 20+hrs on phone!!!!!

06/14/2015 20:25:19
846
981
06/14/2015 20:10:27
518
933
New Member

Re: omg 3 week with download speeds of 250-800kbs on the pro plan and 20+hrs on phone!!!!!

back crappy downloads again.... sad when my upload is faster than my download lol


New Member

Re: omg 3 week with download speeds of 250-800kbs on the pro plan and 20+hrs on phone!!!!!

Hello John,

Welcome to the HughesNet community!! If you have a concern about your speeds, then we have a concern as well and are happy to help look into what is happening at your site. Please respond back with your most recent case number or your serial number from the bottom/back of your modem and we will check your site and get back to you here. I just want to clarify that this started about three weeks ago? We don't want you to spend more time on the phone, so thank you for reaching out to us here.

I will be looking forward to hearing from you, feel free to post the new results of your current speed tests here as well,

Miles
New Member

Re: omg 3 week with download speeds of 250-800kbs on the pro plan and 20+hrs on phone!!!!!

I'm dealing with the same issue and also have 15 hours on phone trying to get support to improve down load speeds. One test when internet is working well will be 15 to 20 mbps, next time I test it when I can tell speed is down and test results will be 300 to 700kbps. Getting a lot more 300 kbps than 7mbps.