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phone service terrible

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Freshman

phone service terrible

When I call someone, they can not hear me, they say bad connection, like it is a cell phone, my voice keeps breaking up, can not hear me, can not understand words even when I yell. I can hear them OK enough to understand so is not on my end of call, just their end. Seems calling some phone numbers is OK but other phone numbers the person receiving the call my speaking is can not be heard, only hear garbled parts. Called customer service at least 15 times and spent many hours on the phone to them with no resolution and keep getting cut off when call transferred and they do not return the call when cut off. Worst customer service I have ever experienced and still no resolution to the problem. They say I need a phone engineer but transfer never happens, get cut off, and they do not return the call.

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