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problem with iPad messaging over Hughes.net, not other networks

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Moderator
Moderator

Re: problem with iPad messaging over Hughes.net, not other networks

So that I have the same info from you as well, can you please let me know the iPhone models and iOS versions?

Can you also try disabling Web Acceleration to see if that makes a difference? Here's how to disable it: https://community.hughesnet.com/hughesnet/topics/can_i_enable_disable_my_web_acceleration_myself

Your cooperation, patience, and understanding are greatly appreciated so that we can address your concerns.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: problem with iPad messaging over Hughes.net, not other networks

Yes, Liz ~ they are both iPhone 6s phones running IOS 9.3.1

I will try disabling the web acceleration now
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New Poster

Re: problem with iPad messaging over Hughes.net, not other networks

Disabling Web Acceleration didn't appear to do anything... the message still hangs and isn't being delivered
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New Member

Re: problem with iPad messaging over Hughes.net, not other networks

We have the same problem on the iPad.  We just got HN last Friday and it has basically sucked every day.  No better than our old wireless broadband that gives us 1 Mbs max. I had no problem with the iPad before switching service.
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New Poster

Re: problem with iPad messaging over Hughes.net, not other networks

I am slightly relieved to see others are having the same issue. Mine started on 2/8/17. My messages was working just fine in the morning but after work I was unable to access it on either my Macbook Pro running El Capitan or my iPad Pro. Took my MacBook Pro to my office and it connected just fine. I have an open case with Apple support thinking it was an icloud account issue but nothing has been resolved. Tried disabling the WA on my Hughes system and it didn't result in a resolution. Been with HughesNet for many years but I am disappointed with the service as of late. Hope a solution is found soon.
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Moderator
Moderator

Re: problem with iPad messaging over Hughes.net, not other networks

Good morning mustlovedogs and wcm1152,

Thanks for speaking up, this helps in putting weight behind this escalation. Just to clarify, you're both experiencing these same symptoms?:


-iMessage works on other networks, but not your HughesNet connection

-issue started around late last week

-Disabling Web Acceleration doesn't make a difference

Also, if you haven't tried already, please let me know if power cycling your HughesNet modem, router, and wireless device makes a difference or not.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: problem with iPad messaging over Hughes.net, not other networks

OK, thank you for trying and confirming that for me.

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Sophomore

Re: problem with iPad messaging over Hughes.net, not other networks

Liz, I started this thread, and there have now been an ample number of reports of identical symptoms, all of which started in the same time frame.  It is time to escalate this to the engineering team and find out what change(s) occurred in the Tues/Weds time frame of last week.  None of the standard customer fixes are working, and there are going to be a lot of people who are going to start getting very upset!  I suggest that you make this a high priority investigation, and do it promptly.  Somebody knows what change was made in that time frame, and can undo it so that we get our much needed functionality back!
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New Member

Re: problem with iPad messaging over Hughes.net, not other networks

I am having the same issues....Mine started on Monday night (2-6-17) I have tried all of thee above and bought a new router.
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Moderator
Moderator

Re: problem with iPad messaging over Hughes.net, not other networks

Thanks wixon_kim for speaking up, this helps. We've escalated this to engineering and I will update this thread once I have any news to share.

Thank you!

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.