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problem with iPad messaging over Hughes.net, not other networks

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New Poster

Re: problem with iPad messaging over Hughes.net, not other networks

Liz,
Sorry I was at work and tested my devices. To answer your question yes I have tried and experienced all that you have asked. My devices worked seamlessly at work but back home on my HughesNet system it's a no go on my Macbook Pro but currently my iPad is functioning (give it time, tomorrow morning it will be down again as I have been playing with this problem for a week now). I was about to run out to purchase a new router when I came across this thread. I hope your guys can fix this soon.
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Junior

Re: problem with iPad messaging over Hughes.net, not other networks

Hi Liz,

idk but I am having NO problem with iMessage over HN.
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Moderator
Moderator

Re: problem with iPad messaging over Hughes.net, not other networks

Thanks Mustlovedogs.

Our engineers are already investigating this and I will update this thread as soon as I have any news to share.

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: problem with iPad messaging over Hughes.net, not other networks

Hi Don,

Thanks for letting me know! You and I aren't affected by this, it seems to only be affecting the Albuquerque gateway.

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Sophomore

Re: problem with iPad messaging over Hughes.net, not other networks

I don't know anything about the Allbuquerque gateway, but I am in Northern Michigan!


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Distinguished Professor IV

Re: problem with iPad messaging over Hughes.net, not other networks

Kirk, 

From your dish to the satellite, the satellite to the Gateway, then onto the net, then everything in reverse back to your dish.  Your Gateway could be anywhere.  I'm in Western NY and my Gateway is in Billings, MT.  
 

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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New Member

Re: problem with iPad messaging over Hughes.net, not other networks

I am in South East Michigan and it is affecting me
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Distinguished Professor IV

Re: problem with iPad messaging over Hughes.net, not other networks

This is Beam 14, which covers Michigan.  It uses the Albuquerque gateway.  


 

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Sophomore

Re: problem with iPad messaging over Hughes.net, not other networks

I signed on at the gym and of course had no problem... I know that at some point in the day, tho, it will quit working again... probably when Pedro in Albuquerque throws the light switch to go home.  Just for the record, I'm not a novice at this stuff.  I was on the management oversight committee for the team that built the first practical incantation of the OSI 802.3 protocol stack... now known as the internet!  I have a home designed and built steerable dish and know more about this stuff than the guys who  come out to repair!  I was also the director of marketing for (at that time) the worlds largest information services provider... If our network was down for (as of now) a week, we would be in court facing massive damages.  I sincerely hope that somebody can put a hustle on this repair!
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Distinguished Professor IV

Re: problem with iPad messaging over Hughes.net, not other networks

... probably when Pedro in Albuquerque throws the light switch to go home. 
Was that really necessary?  
 

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro