In case you haven't noticed, Gabe, this is becoming very frustrating. Trying to run a business without one of the principal forms of communication that I use is far from a picnic! If I have to rattle their chain to get somebody to raise the priority on this, I will!!!
Like most Hughes refugees, I live out in the woods... we have electricity, water, and garbage pick up, but no internet. The nature of the businesses I run needs an instant messaging capability. You have to go up to the top of a mountain, I have to go to the library, the Y, or a bar... this outage is playing havoc with my liver!