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"Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

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mattbritt
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"Web AccelerationClient Error (509.2)-Upstream TCP Receive Failure "

Hello

we are trying to check our token status.

when we go to Download Allowance Status and click " here" to check it says the following:

"Web Acceleration Client Error (509.2)-Upstream Failure (Web Server)"

"The Web Acceleration Client detected a TCP connection failure while receiving data directly from the web server or proxy server. Retrying the web page may correct the problem."

we've tried Safari and Firefox - same problem. tried two computers - same problem -

we've tried clearing our browsing history - same problem,

we've tried restarting / rebooting modem - and computers - same problem

our internet connection is fine and fast and smooth

we are afraid to run out of our daily download allowance  since we'd be offline then for 24 hours

we cannot call the 866 , 877 , 0r 800 numbers as we are in an area that doesnt have good phone reception

please could you help guide us thru what to do to resolve the problem

thanks

Brittany

 

 

 

 

22 REPLIES 22

The solution is to upgrade your HughesNet service so that you can more easily manage your tokens. I think the Home plan speeds are too slow to handle the MyHughesNet site, where the Service Tools page now lives, which is where you have to go to manage your tokens.

 

If you can manage to navigate to the Shop/Upgrade section of this site, you can upgrade to Gen 5 yourself online, or you can call in to upgrade.

 

Some basic info about the Gen 5 upgrade to consider:

 

If you want to purchase the equipment to avoid the monthly lease fee, as you are currently, we'll waive the $100 equipment cost. You'll just have to pay the $200 installation fee. Afterwards, if you want the 10 GB plan, that's ~$60 a month. There's actually a promotion where it's $10 off every month for the first 6 months. A 24 month service commitment is required.

 

Upgrading to Gen 5 is the only way to get the latest modem, it will not work with your legacy plan.

 

-Liz

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Good morning mattbritt,

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!