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Sophomore

radio

Does anyone know if the radio in my dish (which has not been changed since I first signed up for hughesnet in 2011) can be tested from hughesnets end or do they have to send a technician to the dish? My signal was 100's with gen 4 but not good, was 90 with gen 5 and great for satellite before june 2019. But since then has stayed in the 60's. Of course I don't know if the radio is an issue but I would like to have it looked into since we have replaced the cable and the modem recently with no improvement. Thanks seeking help...anybody

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8 REPLIES 8
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Distinguished Professor III

Re: radio

The reps here can run diagnostics on your system to see if anything's wrong. They're back Monday. 

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Sophomore

Re: radio

Great! I shall post again monday.

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Distinguished Professor III

Re: radio

You don't need to post again. The reps will see your post Monday and hopefully you'll get a reply by the end of the week. 

 

lm8542 wrote:

Great! I shall post again monday.


 

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Moderator
Moderator

Re: radio

Good morning lm8542,

 

Thanks for reaching out, I can certainly help. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Saturday, Mar 21, 2020 between 03/21/20 and 11:00 AM-02:00 PM .

 

The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Sophomore

Re: radio

Thanks. I had no idea I wouldn't need to post again. I had not been back on the forum because I had assumed wrongly/misinterpreted the response that I would need to repost to get a reply. I didn't know a technician would be by here so I wasn't looking for him. No one knocked or anything because we have a pitbull in our living room and he would bark endlessly. But he did leave a number to call and my husband walked outside and found the note and tried to call and of course  we had no cell service either.  Now that I know someone was here we will try and reach out to the number he left. We have to drive out of here for that apparently. I appreciate the quick response and am sorry I was not expecting it. I would definitely need appointment with him so I can have the dog put up and out of everyones hair. We will make contact and reschedule if possible . I get a crazy amount of uplink errors even when it's clear.

Sophomore

Re: radio

Again, we didn't recieve a phone call from the technician before finding his note.  Maybe that is why he came anyway and left a note because there was no answer when he called. But we will as I said in previous reply reschedule with him.

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Moderator
Moderator

Re: radio

Hi lm8542,

 

Thanks for letting me know what's been happening. Please private message me a current phone number at which the tech can reach you; looks like he tried to contact you but was unable and requested for an updated number.

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: radio

Good morning lm8542,

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.