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slow internet at night, now on Gen 5

Sophomore

slow internet at night, now on Gen 5

http://testmy.net/db/98IKjYys1

 

once again, the internet is unuseable at night like it was on Gen 4.  I went a few months with great speeds, now for the last few weeks it's slow at night again.

Can this be happening again?

54 REPLIES 54
Associate Professor

Re: slow internet at night, now on Gen 5

You may already know the drill, however, some things have changed with Gen5 service...

You should create a testmy.net account and perform 3-5 tests during different parts of the day. Then share the account results link with us here.

Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 25MB size download test file ONLY

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

New Member

Re: slow internet at night, now on Gen 5

My speeds are slow all the time at first it was great after a few weeks  here we go again now I'm down to the engineers I hope thay can fix this at first the speeds were great and now I'm lucky to get half the speeds if that thanks for listening.

Sophomore

Re: slow internet at night, now on Gen 5

i'm at work during the day but I'll check this weekend.  problem is, i'm close to going over my data limit once again, with a few weeks until re-set.  I'm wondering if there's an issue with my beam, can someone from Hughesnet look into my account and see if there's a reason for the speed reduction?

Sophomore

Re: slow internet at night, now on Gen 5

I hate to hear that you are having the same problems as me...I'm located in VA and am on the dreaded 068 Beam, which apparently has major issues.  Crazy slow internet in the evening and constant DNS errors.

Assistant Professor

Re: slow internet at night, now on Gen 5

I feel your frustrustation. Truth is though speed is not guaranteed on satellite. They will do what they can to improve it if you work with them and do what is asked.

 

http://legal.hughesnet.com/SubAgree-03-16-17.cfm

 

HughesNet service is available in the contiguous U.S., Alaska and Puerto Rico. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours.  In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal, and its usage is subject to the Fair Access Policy. 

 

Sophomore

Re: slow internet at night, now on Gen 5

I'm familiar with the legal aspects, I've been through this before on Gen 4.  I was given a special deal to switch to Gen 5.

The speed issue isn't that I'm getting reduced some during primetime, I'm down to 1mps during primetime and it should never get that low even when I'm over my data limit

 

l must be on that beam, because I've also been getting the DNS errors as well.  I forgot to mention that.  

Someone at Hugesnet called me today for a survey and I told him what was happening.  He said that I shouldn't be using my own router but to only use the Hugesnet modem/router.  He said that could cause a conflict.  I don't think this is the problem though because I was doing fine for 3-4 months until just recently.

Distinguished Professor I

Re: slow internet at night, now on Gen 5

Beam 68 was having problems, and may still be -- I'm on Beam 68 and I still have some very low speeds at times, and have very rarely gone to the high speeds others on Gen 5 have mentioned (one time I hit 83 or 84 Mbps, but only for a few seconds).  I know the engineers are trying to figure out what's going on, but these things do take time.  And like someone else said, speed is not guaranteed with satellite. WAY too many things can affect it. Still, the company's looking at the speed issues. 

Highlighted
Sophomore

Re: slow internet at night, now on Gen 5

anyone working on this?  I'm not sure what beam I'm on

Moderator
Moderator

Re: slow internet at night, now on Gen 5

Hi dhorwath,

 

We just had a call with the engineers concerning slow speeds and they say that after the recent network adjustments, it will take a few weeks for things to balance out. Significant improvements won't be immediate, but gradual. We're going to check in again with engineering next week, so please monitor your performance until then and let us know how it goes. Periodic speed tests will be useful so we can show those to the engineers next week, so please follow C0RR0SIVE's instructions above to run speed tests.

 

Your cooperation, patience, and understanding are much appreciated.

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.