Amanda didn't specify the issue she seen but ....
Were you by any chance running a third party firmware on your router?
I have an Asus RT-AC3100. When I had the Asus firmware installed the Hughes Modem correctly identified my router as an Asus. Once I installed the Merlin firmware the Modem correctly reports the Routers MAC address but ID's it as "unknown".
A couple of common modem/router issues:
The Hughes Modem is hardwired for 192.168.0.1
This IP can not be changed and should not be shared with any other device.
Check your Routers LAN IP. Suggested setting is 192.168.1.1
Be sure to disable QoS if doing speed tests (once baseline performance values have been established by a direct connect)
Be sure to enable DHCP in the Router.
Gwalk900, I am not running a third party firmware on either of my routers.
Amanda, the performance is still lousy. My desk computer won't even run a 360p Youtube video without buffering. With the Asus router installed, Testmy.net speeds are 2.1 Mbps at 8:25 pm.
Just in case, is QoS disabled as well as some of the Routers internal "services" that can suck up a very narrow bandwidth pipe?
I had some stuff enabled in the Asus and it used 1/2 GB in two days.
Yes I know its a "reach", just covering the bases.
Amanda will be off until Monday ... Corporate level perk.
Finally solved my problem. Canceled Hughesnet and got CenturyLink DSL. Now I am getting the 10Mbps that I expected instead of as low as 518Kbps at 1/3 the price. When I asked about Gen5, I was required to sign up for a new 24 month service contract with no assurances that the speed would be better. I won't fall for that again.
I have gen4 max and I just tested with testmy.net - very slow for my service plan
:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 460 Kbps or 0.5 Mbps
Download Speed Test Size:: 2.6 MB or 2624 kB or 2686976 bytes
Download Binary File Transfer Speed:: 57 kB/s
Tested At:: http://TestMy.net Version 15
TiP Measurement Summary:: Min 0.31 Mbps | Middle Avg 0.56 Mbps | Max 1.44 Mbps | 129% Variance
TiP Data Points:: 0.4 Mbps, 0.45 Mbps, 0.55 Mbps, 0.53 Mbps, 0.41 Mbps, 0.4 Mbps, 0.47 Mbps, 0.81 Mbps, 1.44 Mbps, 0.75 Mbps, 0.46 Mbps, 0.42 Mbps, 0.58 Mbps, 0.85 Mbps, 0.42 Mbps, 0.31 Mbps, 0.37 Mbps, 0.36 Mbps, 0.33 Mbps
Client Stats:: http://testmy.net/compID/61847294307
Test Time:: 2017-04-23 15:13:46 Local Time
Client Location:: US http://testmy.net/country/us
Target:: Dallas, TX http://dallas3.testmy.net
Client Host:: Hughes Network Systems http://testmy.net/hoststats/hughes_network_syste
Compare:: 91% slower than client avg, 95% slower than host avg, 98% slower than country avg, 98% slower than world index
1MB Download in 17.96 Seconds - 1GB Download in ~5 Hours - 8X faster than 56K
This test of exactly 2624 kB took 46.905 seconds to complete
User Agent:: Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:53.0) Gecko/20100101 Firefox/53.0 [!]