Robert, Felicia usually comes on the site after 5 pm.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
@bcnowlin wrote:Ok i was contacted Monday night at 10:45 was in bed and didn't know it. Nothing since is this what it is going to be like for a loyal customer. My problems started all at once. Every was perfect since that last shutdown a few months ago. Now it is up and down. Please let me know something, Somebody
Robert in waiting.
Thanks, I sorta thought that, but I can't wait until 10:45 EST to see it. Maybe she will contact me tonight before 9 CST
Thanks again
Robert
I really hope she's on tonight, and that she contacts you early enough so you can see it. Fingers crossed.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
@bcnowlin wrote:Thanks, I sorta thought that, but I can't wait until 10:45 EST to see it. Maybe she will contact me tonight before 9 CST
Thanks again
Robert
Robert,
After further investigating, I believe we need to get a tech out to replace the radio. Please see your private messages for further detail.
Thanks,
Felicia
Thank you so much for the response I had my fingers crossed. Right now it is raining since this morning and I take my chances gettin on. Now how do I get personal messages
Bobert
BTW will they have a modem with them? And Friday should be clear.
Robert
Robert,
You are welcome! It will be in the top right corner, looks like a little envelope.
Thanks,
Felicia
Robert,
I did not see any issues with the modem itself, but they might have one with them.
Felicia
Thanks so much for your help. That is probably the problem. I hope u read my last chat with a Koan Kelly and what she said to me. I really appreciate you and the others in the community.
Robert
Felicia,
Thanks to you the installer showed up with new radio installed it and Hughes said I needed a Modem and it was installed. Too early to tell but seems faster and more responsive. The speeds are higher but still start and stop. I let you know Monday whats going on.
Appreciate Ya
Robert