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slower than slow...my turn

spydermike
Sophomore

Re: slower than slow...my turn

Hi Liz,

 

Where exactly is my Gateway's location so that I can monitor the weather there?

 

Please bear with me, but this sounds like I have heard this before over the 20 years (Gen 1 to Gen 2 to Gen 3 to Gen 4).  

 

Is Gen 5 working, I mean really working?  Gen 4 never ever worked that great as the previous version didn't either.  We did test at 7Mbps in June with Gen4, but that as an anomolie if I recall.  Generally, it is really slow. 

 

Is the Gen 5 Gateway at a different location?  Does it access different satellite(s) or satellite technology?  What is the advantage to me, the user?

 

Please send out the new modem and we will give it a try.  But if it is a newer modem still accessing older satellite technology, what would I expect to see?

 

Thank you,

Mike

Liz
Moderator
Moderator

Re: slower than slow...my turn

Hi Mike,

 

Your gateway is in Missoula, MT, but that will likely change if you were to upgrade to Gen 5. Gen 5 customers are able to use either the EchoStar17 satellite you're currently on or the latest EchoStar19 satellite. Gen 5 is our latest technology to optimize performance and has been serving most of our 1+ million subscriber base. More info here on Gen 5.

 

Performance may vary from subscriber to subscriber, but I'll defer to our long time community members to share their experiences with Gen 5.

 

I'll go ahead and send the HT2000w which may improve your service, there's no need to return your HT1100. Please let me know how it works out for you. For your convenience here's a guide to swapping modems.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

maratsade
Distinguished Professor IV

Re: slower than slow...my turn

"Performance may vary from subscriber to subscriber, but I'll defer to our long time community members to share their experiences with Gen 5."

 

I have very few problems with Gen 5, and those I do have are related to congestion and to how services such as iMessage, iCloud, and Google Drive react to congestion and to internet latency.  iMessage really dislikes congestion and internet latency and has issues sending images (no issues sending texts). iCloud is particularly sensitive and doesn't load up most of the day. I use it early in the morning and late at night. Google Drive reacts to congestion by thinking I'm not connected to the internet, though this doesn't happen as much as it happens with iCloud and anything Apple. 

 

These aren't huge issues  (though they can be frustrating) and mostly they can be worked around.

 

If speed is a concern for you, Gen 5 is faster than Gen 4. But remember YMMV. If there are many people using the system, you will notice it as everything may slow down considerably, especially during prime time (around 6 to 11 pm).

 

I very rarely stream anything; I use PlayOn Cloud to record shows, so there are no issues. 

 

Zoom doesn't work well for me and it eats up large amounts of data so I don't use it. When I need to be in Zoom meetings, I connect to the meeting via phone (Zoom provides phone lines to call in to a meeting). 

 

I have had issues at times with the gateway having a problem, but these have been very rare and they get taken care of fairly quickly. 

spydermike
Sophomore

Re: slower than slow...my turn

Thank you Liz.  I will hope that we see an improvement in performance.

They are expecting fine weather tomorrow in Missoula and I will retest then.

  

I see the Gen5 plans are the same performance "target" DL and UL speeds with a lower 20Gb cap (we currently have a 50Gb cap) and the Gen5 is 30 percent more a month with no performance guarantees.  We have never realized anything close to the targets and yet have hit our cap trying.  I have to be honest, that is a tough sell.

 

Anyway...fingures crossed that the weather in Missoula allows me to contact my 88 year old Mom on her Birthday with a zoom call tomorrow.

 

Mike

spydermike
Sophomore

Re: slower than slow...my turn

Thanks for your insight maratsade.  We are slow at all times, regardless of time of day...we don't get to do any of what you are suggesting.  We are just trying to web browse basic news site and interest sites.    There is only two of us users here and we are doing to least activity so that we can be "connected" at a minimum.  There is no way I could run my business from here now.

 

Mike

GabeU
Distinguished Professor IV

Re: slower than slow...my turn

@spydermike 

 

My experience with Gen5 has been mostly positive.  I don't tend to stream, both because of the varying levels of buffering than can and sometimes does happen (probably more so lately), and because I don't like not really having anything to show for the data that was used, save for the memory of a movie or TV show I just watched, but which I no longer have.  I do, however, watch YouTube clips now and again, and though sometimes there is buffering, especially in the evenings, it's not so much that it's a deterrent.  When there is buffering I'll often pause the video and let it load a good bit before I start watching it again.  I do use PlayOn Cloud quite a bit, and that works well.  I tend to download the PlayOn files during the Bonus Zone.  

 

My overall speed is decent, though certain sites/servers sometimes don't seem to like the combination of latency and system congestion in the evenings, like when I perform Windows updates and they take a bit longer to download than they should with the speed available at the time.  With that said, however, my experience concerning speed has been positive overall.  You can see my occasional speed test results here.

 

Because I've had HughesNet for a long time (since Dec 2004), I already don't try some of the things that I know may not work properly or very well, such as online gaming, VOIP services and VPNs, with the last one being just because it tends to cause a significant slowdown.  Well, that and I never really have reason to use a VPN.  

 

Mostly I browse, shop, pay bills, use social media and frequent a few different support communities.  Gen5 has worked very well with those things.

 

For me, the main advantages of Gen5 over Gen4 have been better speed and better value for the price, as in more data for the money.  I upgraded to Gen5, from Gen4, the month it was released (Mar 2017).


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
maratsade
Distinguished Professor IV

Re: slower than slow...my turn

That's pretty bad, Mike, and I can see why you wouldn't want to upgrade. I hope the new modem helps.

 


@spydermike wrote:

Thanks for your insight maratsade.  We are slow at all times, regardless of time of day...we don't get to do any of what you are suggesting.  We are just trying to web browse basic news site and interest sites.    There is only two of us users here and we are doing to least activity so that we can be "connected" at a minimum.  There is no way I could run my business from here now.

 

Mike


 

spydermike
Sophomore

Re: slower than slow...my turn

I understand what you are saying GabeU!  "browse, shop, pay bills" - that is important to us where we live.  It is a challenge at times.  

 

"For me, the main advantages of Gen5 over Gen4 have been better speed and better value for the price, as in more data for the money."  Unfortunately, we don't see such a value proposition in our case.  We pay $100/mo for 15Mbs DL speed target and 50Gb monthly data cap.  When I look at the plans available to me under Gen5, the closest to that is $130/mo for 15Mbs DL and a 20Gb cap.  That is paying 30% more for 60% less data.  Neither has a minimum performance guarantee...and that speed is a moving target based on our 20 years of experience - it has neverreally come close to the target.  

 

It is a hard transition when we come live here - coming from the land of high speed fiber and coax.  It is a real adjustment on the lifestyle, maybe for the better....who knows.

maratsade
Distinguished Professor IV

Re: slower than slow...my turn

" When I look at the plans available to me under Gen5, the closest to that is $130/mo for 15Mbs DL and a 20Gb cap."

 

All Gen 5 plans are 25Mbps down and 3 Mbps up, unless they've changed this. 

GabeU
Distinguished Professor IV

Re: slower than slow...my turn

@spydermike 

 

$130 for the 20GB plan?  Wow.  Are you in Alaska, by chance?   

 

BTW, with regard to the 15Mbps, are you speaking of the common industry threshold of 60% of the advertised speed?


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro