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snails pace

Liz
Moderator
Moderator

Re: snails pace

OK, so on Netflix, what's the playback quality? We recommend setting it to Auto, so for your reference, here's how to get to those settings in Netflix.

 

Any difference?

 

If not, please let me know which device you normally use to stream Netflix. If it's a device that can be connected to the HughesNet modem via ethernet cable, please try isolating that for troubleshooting purposes and let me know if you see a difference.

 

To isolate the device, use an ethernet cable to connect it to the HughesNet modem.

 

Then disable the wifi on the modem via your System Control Center (SCC):

 

Visit www.systemcontrolcenter.com

 

Below the HughesNet logo, you'll see a menu

 

Click on Wi-Fi settings in the menu

 

Log in (default username and password are "admin" all lowercase)

 

From here you should have access to your Wi-Fi settings.

 

Uncheck "SSID Enable" under each tab for the 2.4 GHz, 5 GHz, 2.4 Guest, and 5 Guest networks.

 

For an illustrated guide to getting to these wifi settings, you can also use this guide starting on page 4. 

 

Once wifi is disabled, and your streaming device is directly connected to the HughesNet modem via ethernet cable, test streaming on Netflix and let me know how that goes.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

randalldb
Sophomore

Re: snails pace

Turned off wifi on modem, disconnected directv from modem. Ran Netflix's network test. It registered .004 mbps.
Did you want me to try and stream something ?
I streamed a show on Netflix its currently streaming at 1 mbps/480
Liz
Moderator
Moderator

Re: snails pace

Hi randalldb,

 

Thanks, instead of running speed tests, please just try streaming and judge the streaming performance. Are you abe to stream successfully with minimal interruption?

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

randalldb
Sophomore

Re: snails pace

I think you missed my edit, streamed a show, speed was 1mbps/quality was 480 no interruptions, but as the day goes on it gets worse
maratsade
Distinguished Professor III

Re: snails pace

That points to congestion.  Can't fix that. 

 

randalldb wrote:
 but as the day goes on it gets worse

 

randalldb
Sophomore

Re: snails pace

Thats what I was afraid of, I'll have to drop HN after my contract expires. Go back the only other provider for the mobile home park I live at, is mediocre but its better than this. Thanks for your attention

View solution in original post

maratsade
Distinguished Professor III

Re: snails pace

A terrestrial provider might be a good choice for you. Good luck!

 

randalldb wrote:
Thats what I was afraid of, I'll have to drop HN after my contract expires. Go back the only other provider for the mobile home park I live at, is mediocre but its better than this. Thanks for your attention

 

randalldb
Sophomore

Re: snails pace

No cable infrastructure in this neighborhood sadly
maratsade
Distinguished Professor III

Re: snails pace

Ditto where I live, so I'm very thankful for HN, as it allows me to live in the type of area I want to live in, with access that, even though not perfect, works for me.  Smiley Happy  

 


@randalldb wrote:
No cable infrastructure in this neighborhood sadly

 

randalldb
Sophomore

Re: snails pace

Well HN could turn up the bandwidth from the satellite until it glows...you know..like the sun
Take care