cancel
Showing results for 
Search instead for 
Did you mean: 

speed Latency and loss

Highlighted
Moderator

Re: speed Latency and loss

@dar00

 

This is very strange indeed as our diagnostics on your system shows much different speeds and good functionality. I believe it will be best to have this issue escalated to the advanced technical support now that you have performed the required speed tests. Please allow a day for me to create a case detailing your issue to be escalated unless you would like to call yourself and have this escalated. Please let me know what is more convinient for you and we will move on to the next steps.   

 

-Damian     

Highlighted
New Poster

Re: speed Latency and loss

Why don't you set it up.  One possibility that may explain the erratic speeds, data loss, latency and excessive bandwidth usage is if the Antenna amplifier is noisy.  Excess random noise on the signal going through it would cause data corruption and repetative reloads of packets.  Replacing the whole system, (modem, cable and antenna) would eliminate those items. 

Dar00

Highlighted
New Poster

Re: speed Latency and loss

p.s. I have been getting 'limited connectivity to the internet' alerts when I run the Connectivity Test in the control panel.  A second test comes out ok.

Highlighted
Moderator

Re: speed Latency and loss

@dar00,

 

I appreciate your patience. The case has been created. I have provided information regarding this and the case number via private message.

 

-Damian  

Highlighted
New Poster

Re: speed Latency and loss

Damian,

Got your message.  When I first got Hughesnet installed in August I spent Hours and Hours on the phone with the online reps trying to 'fix' the problem.  I am not happy about doing it again but I will as a necessary step in my own documentation.  I thought you were supposed to be a step above them in access and expertise. 

Highlighted
Distinguished Professor IV

Re: speed Latency and loss

@dar00 

 

Damian is a corporate rep who has access to advanced tech support, such as the engineers.  However, when it comes to an issue that requires additional troubleshooting to diagnose, and for which subscriber interaction with that department (and vice versa) would make that troubleshooting much easier, both for the sake of efficiency and clarity, they set it up for that to happen.  Not all issues require this, but some do.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Highlighted
New Poster

Re: speed Latency and loss

Called Tech support and after a bunch of this and that, she switched me to another dish at the gateway.  Left it for a day because she said it would take a while to get better.  Also she told me Testmy.net is not an acceptable test site.  I wish you people would get your stories straight.  As far as the connection goes it is the same if not worse.  I checked the speed a few times and Testmy said I was getting, at one point, 470 mbps download.  Really?  I am going to call Tech support again but I'm not convinced that Hughesnet either wants to or can fix the problem

Highlighted
Distinguished Professor III

Re: speed Latency and loss

"Also she told me Testmy.net is not an acceptable test site.  I wish you people would get your stories straight."

 

Apparently that's all the engineers at Corporate will accept, though.  I hope your issues get resolved. 

Highlighted
Distinguished Professor IV

Re: speed Latency and loss


@dar00 wrote:

Also she told me Testmy.net is not an acceptable test site.  I wish you people would get your stories straight.   


The stories are straight.  The reps, techs and engineers that help via this Support Community require testmy.net to be used for speed testing.  This is the case because the results give more information than just speed.  Whatever the phone reps want is what they want.  The help here and the help via phone are distinct.  Testmy.net has been required here for a number of years.  

 


@dar00 wrote:

Called Tech support and after a bunch of this and that, she switched me to another dish at the gateway.   


I'm not really sure what this means, but I'm gathering that either your network was reset to put you on a different beam "channel", or even further you're in an area of overlapping spot beams and the rep was able to change you to an alternate one on the satellite you're presently pointed to. 

 


@dar00 wrote:

I checked the speed a few times and Testmy said I was getting, at one point, 470 mbps download.  Really?   


Testmy.net isn't immune to an occasional hiccup.  If you decide to continue with the help here and additional tests are required, and if you see this discrepancy often, try pausing your antivirus while testing, as various AV programs have been known to cause occasional issues with the testing.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro