On Aug 7 I switched from Dishnet, at 5mbps download and 1.5mbps upload, to Hughesnet Gen5. Using Testmy.net I was getting speeds that went from 3mbps to 39mbps Download from test to test. Upload swung from 0.100mbps (100kbps) to 0.5mbps (500kbps).
Latency was running 1 to 5 seconds with 15 second spikes. Using WinMtr my loss is, at times, averaging 10%
Since then I have been on the phone five times with tech support, turning things on and off in the Modem and changing the DNS. Only got a tech to my house to check the install after the last phone tech crashed the modem and it wouldn't re-register. A new modem did not fix the problem. According to Testmy, I have a speed slower than 95% of the country. All this was done with a direct connect to the computer. The Testmy results indicate that the speeds and latency are very unstable making it hard to stream or game play. My signal strength is 97 to 104 and have been assured by numerous Hughesnet people that is fine.
I Don't believe it. Their scale tops out at 270.
I seem to be using way too much bandwidth. My Dishnet was 5GB and I typically used 4.5GB a month. Last month, my Hughesnet usage was 17GB and this month I have already used 3GB in 5 days. Just so you can read this, MY ACTUAL USAGE HABITS HAVE NOT CHANGED. No new devices and no new users. So, where is all the Bandwidth going? Is there something going on with my account that I don't know about? Maybe because of all the resending of lost data? If so, Hughesnet should give out free bandwidth
because of their poor service.
While this sounds like a complaint letter (it kind of is, I guess) I would really like to get this fixed but I have no idea what to do next. The cabling has been checked and the modem replaced. The only thing left is the dish.
Arbitration is the process for dispute resolution. It is explained in the Subscriber Agreement.
It's unfortunate that you took none of the advice given to help resolve some of your issues.
What other options do you have locally? I ask just out of curiosity. Access to alternatives varies so much in rural areas, and some areas seem to have better coverage from the phone companies, while others don't get very good coverage. I have Verizon where I live but the quality is very poor due to lack of towers and landscape issues -- hills, trees. Speaking only for myself, I can say I'm very glad to have access to satellite internet.
I have come to realize that I don’t have many options and hands are tired.
Who says I haven’t.
You were advised to request a sales call review if you felt you were misled about the service and to start a new topic to deal with the other issues, including that of data loss. Neither of those things have been done. You likely still have time to do the former and definitely still have time to do the latter.
To get out of the contract you need to pay a penalty of $400 for the first 3 months of the contract. After that, the fee reduces by $15 every month.
We are having the same issues. As well as running out of data even after we shut everything down from using the data up. I want out of the contract. Have you learned anything from your post.