Arbitration is the process for dispute resolution. It is explained in the Subscriber Agreement.
It's unfortunate that you took none of the advice given to help resolve some of your issues.
What other options do you have locally? I ask just out of curiosity. Access to alternatives varies so much in rural areas, and some areas seem to have better coverage from the phone companies, while others don't get very good coverage. I have Verizon where I live but the quality is very poor due to lack of towers and landscape issues -- hills, trees. Speaking only for myself, I can say I'm very glad to have access to satellite internet.
I have come to realize that I don’t have many options and hands are tired.
Who says I haven’t.
You were advised to request a sales call review if you felt you were misled about the service and to start a new topic to deal with the other issues, including that of data loss. Neither of those things have been done. You likely still have time to do the former and definitely still have time to do the latter.