I sent you a PM.
Edit: Click on the PM title to access the message.
Why isn't HugesNet in violation of its contract to provide blazing speeds to its customers when so many can't stream and lose bandwidth without an ability to fix these problems?
The subscriber agreement does not contain the words "blazing speeds," or any guarantees of speed. It contain the words "Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours."
Contracts are written to protect the Company from "action" so I agree with Maratsade. Legaly, the company is 'correct'. However. if the overall service is not as implied in the advertising, usually gotten around by an unreadable disclaimer, it is not 'right'. Unfortunately the concept of 'right' is not a legal one so, for those of us who do not have massive resources there are only two options. One, accept the excuses given by tech support and live with an overall service that is only slightly better than dialup or two, take the cancellation fee hit and move to a, hopefully, better company.
All this probably should be on another board and it is not getting my problem fixed. I guess I will call Account Management with the elevated case # and try to get my equipment replaced.
Oh and tengutango, thanks for the Kudos.
To get out of the contract you need to pay a penalty of $400 for the first 3 months of the contract. After that, the fee reduces by $15 every month.
We are having the same issues. As well as running out of data even after we shut everything down from using the data up. I want out of the contract. Have you learned anything from your post.
Yes. Apparently the word for civil legal action is banned. Also the initials for an agency concerned with trade. Makes the whole situation even more suspicious. Also you may have missed my point with my other post. There is a difference between right and correct. The correct action is not always right and the right action is not always correct.