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speed has went from really good to really like dial up. What is going on?! Was Hughes Net hacked also? I want my good internet back!!

nmcculloch71
New Poster

speed has went from really good to really like dial up. What is going on?! Was Hughes Net hacked also? I want my good internet back!!

I have been very pleased with Hughes Net up until the past 2-3 weeks. I keep getting error messages "something went wrong" or "error loading page". I am becoming very frustrated! Also, the speed has went from really good to really almost like dial up. What is going on?! Was Hughes Net hacked also? I want my good internet back!!
6 REPLIES 6
Amanda
Moderator

Re: speed has went from really good to really like dial up. What is going on?! Was Hughes Net hacked also? I want my good internet back!!

Hi nmcculloch71

Welcome to our community! Really sorry to hear you're having issues. It does sound like you exceeded your monthly data allowance and are now experiencing the throttled speeds. Do you have the HughesNet status meter installed to check your data allowance? 

Thanks
Amanda
nmcculloch71
New Poster

Re: speed has went from really good to really like dial up. What is going on?! Was Hughes Net hacked also? I want my good internet back!!

Hi Amanda, I checked this morning & it does look like I have run out of data allowance. I really don't see how I have run out! I have a total of 10 gigs available to me - yes?  I do not watch utube, netflix or movies or stream anything; and I usually unplug during the day while I'm gone (5  days a week). What is happening to my data?
nmcculloch71
New Poster

Re: speed has went from really good to really like dial up. What is going on?! Was Hughes Net hacked also? I want my good internet back!!

Exactly when did I run out of data? 
BirdDog
Assistant Professor

Re: speed has went from really good to really like dial up. What is going on?! Was Hughes Net hacked also? I want my good internet back!!

Do you have Windows 10?
GabeU
Distinguished Professor IV

Re: speed has went from really good to really like dial up. What is going on?! Was Hughes Net hacked also? I want my good internet back!!

nmcculloch71,

Do you have a satellite TV receiver connected to the service? 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Amanda
Moderator

Re: speed has went from really good to really like dial up. What is going on?! Was Hughes Net hacked also? I want my good internet back!!

Hi nmcculloch71,

I don't think I can actually see when you ran out of data, but I do recommend installing the Status Meter if you haven't already. If you are not streaming or anything, it would help to know what kind of activities you do on the internet and how many devices you have connected usually. I hope we can track this down!

Amanda