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speed test

willprice
New Poster

speed test

<a href="https://testmy.net/quickstats/Will Price">Will Price's Speed Test Results</a><iframe loading="lazy" src="https://testmy.net/quickstats/Will Price&f=1" scrolling="no" frameborder="0" height="380" width="100%"></iframe>

10 REPLIES 10
maratsade
Distinguished Professor III

Re: speed test

Will, several things:

 

willprice
New Poster

Re: speed test

https://testmy.net/quickstats/Will%20Price

Automated download results as requested.

maratsade
Distinguished Professor III

Re: speed test

They will probably need more to show a trend. Maybe run some more tomorrow, making sure to do a few in the morning, a few in the afternoon, and a few in the evening.  I would concentrated on downloads, since your upload speed looks fine. 

willprice
New Poster

Re: speed test

Hello,

 

Please see link for additional speed test information

https://testmy.net/quickstats/Will%20Price

Thanks.

maratsade
Distinguished Professor III

Re: speed test

That looks like a good batch.  I hope a rep will take over now. Smiley Happy

Remy
Moderator

Re: speed test

willprice, 

 

Thank you for posting! Welcome to the Community! We'd love to help out, but I was unable to find an account attached to your Community profile. Please send your account number or a phone number tied to the account to this link, so we can take a deeper dive into this for you!

 

Thanks,

Remy

Remy
Moderator

Re: speed test

willprice,

 

Thank you very much for the information! Please power cycle the modem by unplugging it from the power source and plugging it back in a few seconds later. I'm going to go ahead and have this case sent up to our engineers for investigation!

 

Thanks,

Remy

willprice
New Poster

Re: speed test

ok, 

 

Modem power cycle is complete.

thanks!

willprice
New Poster

Re: speed test

Hello,

My case was refered to tier-4 support (PIN: 4428683).  I was told on 2-10-21 that the low speed was likely due to too many users assigned to a single gateway and that in about 2 weeks the issue would be resolved and I would be called.  I just tried calling 866-859-2275 and my pin # was inactive.  would you please contact me?  In the mean time, I have completed a recent series of automated speed tests for your review.

https://testmy.net/quickstats/Will%20Price

 

Thanks.