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sso login loop

redneckmother
Freshman

Re: sso login loop

<crickets>

Liz
Moderator
Moderator

Re: sso login loop

Good morning redneckmother,

 

An error we're investigating that may be the source of your concerns is currently in the hands of our database engineers. As of now, they have not found a fix yet. Once I do have any news to share, I'll post back.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

redneckmother
Freshman

Re: sso login loop

Gracias.

Liz
Moderator
Moderator

Re: sso login loop

Hi Jezra,

 

As a rule, all community members have to be associated with their HughesNet e-mail address. I apologize for the inconvenience this may cause.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: sso login loop

Good morning Jezra,

 

Your HughesNet e-mail is your SSO ID, so we cannot change it or else it will break the login process.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: sso login loop

Good morning redneckmother,

 

I just checked the status of your escalated case and there are no substantial updates, only that another internal team has been assigned to the case.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: sso login loop

I understand that logins other than the HughesNet e-mail address may be used for SSO, however in our community database, the SSO ID is locked to one's HughesNet e-mail address. We use that community SSO ID to connect to the rest of the Support Center  If our SSO ID changes, this will cause problems with login/account behavior in the rest of the support center, and our engineers don't want that so community e-mails stay as they are. I understand folks would want to use their preferred e-mail address to receive community notifications, and I apologize for the inconvenience this whole thing causes. We suggest forwarding your HughesNet e-mail to your preferred e-mail address if you wish to see your community notifications there.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

redneckmother
Freshman

Re: sso login loop

@Liz;

 

"I just checked the status of your escalated case and there are no substantial updates, only that another internal team has been assigned to the case."

 

Since the update from the 7000 to the HN9000, I always suspected a discrepancy in my account info.

 

Thanks for the update!

Liz
Moderator
Moderator

Re: sso login loop

Thank you redneckmother, I've included that note as part of my original escalation to our engineers. There was supposed to be a meeting between two teams this afternoon regarding an issue related to your account. I have yet to receive an update on the outcome of that meeting, but once I do have news to share, I'll post back.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: sso login loop

Hi redneckmother,

 

Progress! I was informed that an error we've been investigating that may be related to your support center woes is going to be addressed in the next 5 days or so. I was told the fix may roll out this Friday or next Tuesday. I'll follow up with the team next week to confirm the rollout, then check with you to see if you're able to access your account information in the Support Center. 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.