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sso login loop

redneckmother
Freshman

Re: sso login loop

@Liz

 

I know you're busy, but do we have an ETA?

 

Gracias.

Liz
Moderator
Moderator

Re: sso login loop

Good morning,

 

Another update needs to be rolled out before the one to address this error we're working on is rolled out. The initial rollout should have happened by now, so the next one is slated for release sometime next week. Once I get any other news, I'll let you know.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz
Moderator
Moderator

Re: sso login loop

Good morning redneckmother,

 

Thank you for your patience as we continue working to address your concerns. We rolled out an update to address a persistent error in the Support Center, but we were getting feedback that the update did not resolve the error. The engineers are still currently investigating. Once there's any news to share, we'll post back.

 

Your patience and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

redneckmother
Freshman

Re: sso login loop

Thank you, for the update Smiley Happy

redneckmother
Freshman

Re: sso login loop

Update:

Am now on Gen5 / HT2000W.

 

It's been 3 months, any progress?

Liz
Moderator
Moderator

Re: sso login loop

Hi redneckmother,

 

Thank you for checking in with us. The original ticket submitted for this issue is still in progress, but we working to have another team try to create a workaround in the meantime. I'm trying to gather support from upper management to get faster movement on this and am submitting a report on this today. I'll let you know once I get any updates.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz
Moderator
Moderator

Re: sso login loop

Hi redneckmother,

 

No update on the original ticket to address the error. I've submitted a new ticket to see if a workaround can be implemented in the interim. I'll post back once I have any updates to share.

 

Your patience and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz
Moderator
Moderator

Re: sso login loop

Hello all,

 

We're being told by engineering that a release is planned for next week to address this. We'll be keeping our ears open on how this goes. After Wednesday next week, please let us now if you see any changes.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

redneckmother
Freshman

Re: sso login loop

No change - still loops.

Liz
Moderator
Moderator

Re: sso login loop

Hi redneckmother,

 

Thank you for this update. Our engineers will continue to work on addressing this. In the meantime, please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

Your patience and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!