Shared Test Details:
:::.. Internet Speed Test Result Details ..:::
Download Connection Speed:: 21798 kbps or 21.8 Mbps
Download Speed Test Size:: 44.6 MB or 45696 kB or 46792704 bytes
Download Binary File Transfer Speed:: 2725 kB/s or 2.7 MB/s
Upload Connection Speed:: 1838 kbps or 1.8 Mbps
Upload Speed Test Size:: 1.6 MB or 1632 kB or 1671168 bytes
Upload Binary File Transfer Speed:: 230 kB/s
Timed:: Download: 17.173 seconds | Upload: 7.276 seconds
Tested At:: https://TestMy.net
Test Time:: 2019-03-01 16:09:51 Local Time
Target:: Dallas, TX https://dallas.testmy.net
TiP Measurement Summary (Download):: Min 9 Mbps | Middle Avg 23.5 Mbps | Max 29.59 Mbps | 107% Variance
Client Stats:: https://testmy.net/quickstats/dripley01 https://testmy.net/compID/550244171511
User Agent:: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36 [!]
I ran 2 tests. The results are above for 1 and a link for the other one is above as well.
If you’re looking for help with speed issues, please read this: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
For the reps/engineers to be able to help with speed issues, the speed tests need to be run in a specific way. The following is the protocol for the speed testsing. Please also make sure that you are not presently out of data before running the tests...
To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share the account results link with us here.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the 12MB size download test file ONLY if on Gen4 Service Plan
-use the 25MB size download test file ONLY if on Gen5 Service Plan
-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in depth guide on running the tests, please see this site (due to being an older site, the stated test sizes are incorrect for Gen5 (please use the test sizes listed in the instructions above, in bold, for Gen5)).
The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.
If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).
Good morning dripley01,
We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.
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