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transmitting error

lori4god
New Poster

transmitting error

Hello,

I have had Hughes net about 2 months. Sunday, i come home and i have wifi but no internet. I reboot, then unplug and reboot. I have left off for over an hour and tried rebooting again.

The modem page is showing red status light. Stating transmitting problem. THe transmitting light is off.

Is there anything else i can do? 

6 REPLIES 6
maratsade
Distinguished Professor IV

Re: transmitting error

Can you get to this page? http://192.168.0.1/limited.html#!/general/summary

 

If so, what's the number under System State Code?

lori4god
New Poster

Re: transmitting error

12.7.2. A transmit problem has occured.
GabeU
Distinguished Professor IV

Re: transmitting error

@lori4god 

 

A State Code of 12.7.2 corresponds to an uplink issue.  Normally something like this is caused by bad weather at the gateway, but when that happens it should be short lived.  Being that it's still going on it's unlikely that weather is the issue, though only a rep can say for sure.  Plus, a gateway issue usually affects a noticeable number of people, and that's apparently not the case, judging by the posts on this community.  

 

At this point, it's likely that the reps will have to help you.  Damian, a HughesNet rep, may still be on this evening, but it's more likely that you won't hear from a rep until tomorrow.  If you don't want to wait that long you have the option of calling 866-347-3292 and talking to a phone rep.  Either way, though, I'll tag a rep so that they'll be sure to see this thread and reply. 

 

I'd be sure to leave your HughesNet modem plugged in, if you don't already, so that the reps will be able to run remote diagnostics on your HughesNet equipment in order to help them determine what's going on.   

 

@Liz  @Damian 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Jay
Moderator
Moderator

Re: transmitting error

Hello lori4god,

 

Thank you for reaching out and welcome to the community! Please see my private message for account verification.

 

-Jay

Zz68
New Poster

Re: transmitting error

Started having the very same issue this morning. When I go to system control center I get the same code. Help!
GabeU
Distinguished Professor IV

Re: transmitting error


@Zz68 wrote:
Started having the very same issue this morning. When I go to system control center I get the same code. Help!

To get help for your issue, please start a new topic, which you can do here.  This will keep your issue separate and allow you to get individualized help.  

 

Edit:  You already did so, so please disregard this reply.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro