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unknown increase in data usage.

New Member

unknown increase in data usage.

I have been a Hughes Net customer for over two years and work out of my home doing AutoCAD drawings, downloading and uploading out of a cloud.  I used to work, listen to streaming audio from Pandora and never used 30GB a month.  I never download movies and rarely stream videos from Youtube.  I only had to be careful when I had to download programs or updates for Windows. Now I have 50GB and use most of my data up in a week, I quit streaming music, shut down automatic updates and only use the internet to work out of the cloud.  I called customer service they were no help at all, they told me that the automatic updates were eating up all of the data.  I have tried everything and now HughesNet is about worthless to me, if I could get broadband over the phone line, I would do it.   I don't know what to do now, I have tried everything, Hoping Exceed or the phone company comes up with something better.
4 REPLIES 4
Alum

Re: unknown increase in data usage.

Hi bsiepak,

Welcome to the community and thanks for posting. Good thing is, we have some tips in helping you conserve data and get rid of data leaks. Whether you are watching videos or just browsing, there are many factors that could affect how fast data is used on your network.

First thing I would do is use a browser like Google Chrome, Firefox, Opera, Or Safari. These browsers offer useful extensions like ad blockers that will help you in using less data, and have a smoother browsing experience in general. This extension is from Chrome that I use myself:

https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb

Second take note that many more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

Do you have Windows 10? Your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time. You can also set automatic windows updates to run only during the bonus period if you have windows 7 or below. Win 8/8.1 and Win10 will allow some control of this mainly with its metered connection settings however here is a more in depth way to help you with Win10 data management. Take a look here:

http://www.cnet.com/how-to/monitor-your-data-usage-in-windows-10/



For streaming lovers and multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:

https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook

or adjusting your Netflix playback quality to low/SD: https://help.netflix.com/en/node/87

 

- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common

 

The most important tool to download is the Status Meter, available in the Customer Support Center, to help you monitor your data usage: supportcenter.myhughesnet.com

 

Your cooperation and patience are greatly appreciated. I hope all of this helps. We look forward to hearing back from you.



Thank you,

Chris
Alum

Re: unknown increase in data usage.

Also, if you believe there is something wrong with your equipment or anything on our end. Please follow these instructions and post your results.

Distinguished Professor IV

Re: unknown increase in data usage.

Chris,

The link to the "data usage sources common and not so common" isn't working.  I think it may be because that's the address of the post from before the site changed recently.  This is the new address...

https://community.hughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common 
 
Also, the same goes for the "how to disable autoplay videos on facebook."  Here's the new address...

https://community.hughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook 

P.S.  Just think that all of those addresses you have saved that you can quick link to have the old address.  What a pain!  

AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Alum

Re: unknown increase in data usage.

GabeU,

Yea I have to take out the "my" in all the links. Forgot about that smh lol

- Chris