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very poor download speeds

Distinguished Professor III

Re: very poor download speeds

@jmogey

 

The reps do monitor the threads, especially when they are subscribed to them (they've answered before).  You do not need to PM them.  

 

With that said, it may help to post some of your speed test results from testmy.net.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Professor

Re: very poor download speeds


@jmogey wrote:

maratsade, do the moderators generally follow these posts or is it necessary to contact them privately?


Like Gabe said, they do follow the posts -- in general,it's best if you post your own thread, as sometimes posts get lost if there is more than one customer per thread.   

Sophomore

Re: very poor download speeds

Here are my results

http://testmy.net/quickstats/john%20mogey

 

As you can see there are some spikes of good speeds in the midst of mainly very slow speeds. Right now is not so bad (actually very good by my history.

Moderator
Moderator

Re: very poor download speeds

Good morning jmogey,

 

Welcome to the community and thank you for posting and running speed tests, we certainly would like to help address your concerns. Were you able to run any tests using the 25 MB test file size? I'll run remote diagnostics on your site in the meantime to check on your equipment.

 

Your cooperation, patience, and understanding are much appreciated.

 

 

Thanks,
Liz

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Sophomore

Re: very poor download speeds

Thanks Liz,

I've done many tests at upwards of 44Mb with no noticeable differences. I just ran tests now: 1.3MB file 648Kbs, 25MB file 908Kbs. They're on my testmy.net account.

Looking forward to whether you find anything on your end.

Thannks again.

 

Moderator
Moderator

Re: very poor download speeds

Thanks, jmogey. I've also run remote diagnostics on your site and your equipment is working normally so we can rule that out for now.

 

Once I have any updates from engineering I'll let you know.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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New Poster

Re: very poor download speeds

Has anyone ever received a call from an engineer?  Since switching on October 19th from Gen 4 (big mistake) I have been escalated at least 5 times to engineering & no change, no communication and consistently inconsisten downloads .5 to7.5, mostly between 1 & 3 (our upload speed is faster than download about 40% of the time).  Time of day or night makes no consistent difference.  More testing than NASA prefilght, even with computer in safe mode, connection always shows good on modem, latency between 3.5 & 5.0 normally.  Another promise today for call from Technical Support for internet and another new case number.  This resulted after us calling to inquire about not receiving an escalted engineering call back as promised with our last case number two days ago, which was after not receiving a call back from our 2 to 4 day escalated engineering call back did not come from our 12/6/17 case #.

 

Tech support are usually very nice, it would be such a joy if HughesNet service delivery was even half of the advertised rate.  Can't understand how there can be forums on what kind of games people play when we have trouble loading a web page, let alone actullay listen to a song or watch youtube or CNN video without buffer stutter.

 

Two months of paying for service not even within the universe of advertised.

Distinguished Professor III

Re: very poor download speeds

@iversondl

 

To receive help with your issue, please create a new topic.  You can do so by clicking on the blue "Start a topic" button on the upper right while in the Tech Support section.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: very poor download speeds

It's been over a month and a half since the word about the engineers starting to work on opening up capacity on the satellites and I have no idea what progress if any they have made. I've been pretty patient since I first flagged my poor download speeds last September. From reading this forum I know I am not alone in this. 

 

Recently there has been some improvement during the day ( I just checked and got 5.1 Mbps dowbload), but evenings I'm back down to very low speeds (about 1M) and over the weekend I was back down in the 500K range. So there has been some improvement, but as soon as folks come home from work it is very bad. And even now, at 5.1M, it is far from what I should be able to get and an unreasonably small percent of what is advertised (yes I know "up tp 25M" is not always 25M). When it has been months at 300K-1000K 5.1 M seems great, but it isn't what I used to have on Gen4. So it's getting better, but has a way to go.

 

I hope that there would be a greater response from HughesNet, especially the business end. We should be offered rebates and reduced rates. Also if this problem is unresolvable in a resonable time frame there should be a "no questions asked" waiver of the cancellation fee.  From the tech end there should be regular updates on what's going on. I need to know if it is even feasible that there can be a solution to the problem, save launching anew satellite a few years from now. All of us on the receiving end of this problem need more than being asked to be patient.

Moderator
Moderator

Re: very poor download speeds

Good morning jmogey, 

 

Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

Thanks,
Liz

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