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very slow prime time speeds

Sophomore

very slow prime time speeds

Very low download speeds in the evenings.


 Date/Time   Down(kbps)   Up(kbps) 
 

03/26/2015 21:28:31 913 669
03/26/2015 21:26:53 762 1004
03/26/2015 21:25:07 567 1163
03/26/2015 21:23:08 597 1066
03/26/2015 21:21:23 683 1078
03/26/2015 21:19:11 431 1060

ESN:10060071

advanced support was supposed to call back weeks ago but never did

33 REPLIES 33
Moderator
Moderator

Re: very slow prime time speeds

Good morning Bob,

Thanks for posting and providing your serial number, we'll be able to pull up your account and run remote diagnostics on your site to check the HughesNet equipment and ability to communicate with the satellite. We'll post back once we have an update for you.

Thanks,
Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Moderator
Moderator

Re: very slow prime time speeds

Hi Bob,

It looks like you have Web Acceleration disabled at the moment. You'll want to keep it enabled to ensure normal system performance. Disabling Web Acceleration is only intended to be a temporary setting if you're attempting to access a specific website that's giving trouble otherwise. 

Type in 192.168.0.1 into your browser and hit enter to access your System Control Center (SCC). Follow the rest of these steps to re-enable Web Acceleration:
https://community.myhughesnet.com/hughesnet/topics/can_i_enable_disable_my_web_acceleration_myself

Was Web Acceleration enabled last night when those speed tests above were performed?

Looking forward to hearing back from you so we can address your concerns.

Thanks,
Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Sophomore

Re: very slow prime time speeds

yes web acceleration was enabled at the time of testing.
Sophomore

Re: very slow prime time speeds

My current speed

03/27/2015 13:35:51 10771 1159
03/27/2015 13:35:17 10663 1171
03/27/2015 13:34:45 10719 1091
03/27/2015 13:34:10 10771 1070
03/27/2015 13:33:29 10715 1166
03/27/2015 13:32:45 10882 1156

not too bad right now but as the day progresses my speeds continue to slow down till about midnight then it is pretty good again.


Moderator
Moderator

Re: very slow prime time speeds

Good morning Bob,

Thanks for the latest speed tests and for confirming that Web Acceleration was enabled before. We'll escalate your case to our engineers since your remote diagnostics came back clear. Please also check your e-mail later today regarding your concerns.

Thanks,
Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Sophomore

Re: very slow prime time speeds

Date/Time   Down(kbps)   Up(kbps) 
04/06/2015 20:13:12 1126 1060
04/06/2015 20:11:45 1203 1004
04/06/2015 20:10:33 1181 1135
04/06/2015 20:09:07 975 1034
04/06/2015 20:07:49 1062 1060

my latest speed test. 2 weeks since I made this post and never a call back or email.

Moderator
Moderator

Re: very slow prime time speeds

Hi Bob,

Thank you for the latest speed tests. I'm sorry for the lack of updates, we have not received any news from the engineers. Once we have any significant updates, we'll let you know here in this thread. Your cooperation and patience are appreciated while we continue to work on addressing your concerns.

Thanks,
Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Moderator
Moderator

Re: very slow prime time speeds

Hi Bob,

Please check your HughesNet e-mail account, as we've reached out to you there with additional troubleshooting instructions from our engineers. Your help is greatly appreciated.

Thanks,
Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Sophomore

Re: very slow prime time speeds

04/11/2015 18:17:05

11503

1714


04/11/2015 18:06:52

5395

1719


04/11/2015 18:04:08

11480

1395

I will perform 3 more later in the evening