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very slowwww internet - ping over 700 consistently - I have restarted modem/router which I purchased from Hughesnet - very unhappy :(

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New Member

very slowwww internet - ping over 700 consistently - I have restarted modem/router which I purchased from Hughesnet - very unhappy :(

internet speed is terrible --- ping rate incredibly high.  I even paid extra to buy the router from Hughesnet -- terrible experience

14 REPLIES 14
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Junior

Re: very slowwww internet - ping over 700 consistently - I have restarted modem/router which I purchased from Hughesnet - very unhappy :(

Hi zermangi,

Since the signal from your computer has to reach the satellite in space a ping latency of 700 is about average. It's something one has to deal with using satellite internet.

Don  Smiley Happy
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New Member

Re: very slowwww internet - ping over 700 consistently - I have restarted modem/router which I purchased from Hughesnet - very unhappy :(

High ping is inherent to any satellite system due to the four 22,300 mile trips they must make in order to complete a cycle.  What is your upload and download speed got to testmynet and run some speed test from there.  Hughes net does not sell routers that would have been your local dealer.  What kind of router do you have and run the speed test with the router out of the system connected directly to the modem then with it in the system.  This will isolate whether the problem is modem to dish or router to modem.
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Honorary Alumnus

Re: very slowwww internet - ping over 700 consistently - I have restarted modem/router which I purchased from Hughesnet - very unhappy :(

Hughes net does not sell routers that would have been your local dealer

Hughes now offers a router and install and support:

Per Amanda:

Yes, all tiers of support know how to troubleshoot these routers. The options for port forwarding/triggering/etc are available in the router but as we know do not make a different when done over the HN service, so we don't troubleshoot what is considered "advanced" options - just basic connectivity. Some sales channels can sell it from the beginning of service - if it is purchase at the time of order, the installer will set it up for the customer too! The model is DIR-619L-ES



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New Member

Re: very slowwww internet - ping over 700 consistently - I have restarted modem/router which I purchased from Hughesnet - very unhappy :(

the router is a dlink 52A4 - which I purchased from the guys Hughesnet sent out to install the satellite because they said it would be supported.  upload and download speed is a little lower than I expected 18.34/.94
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New Member

Re: very slowwww internet - ping over 700 consistently - I have restarted modem/router which I purchased from Hughesnet - very unhappy :(

Thanks Amanda - The model I have is DIR-619L-ES
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Associate Professor

Re: very slowwww internet - ping over 700 consistently - I have restarted modem/router which I purchased from Hughesnet - very unhappy :(

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Assistant Professor

Re: very slowwww internet - ping over 700 consistently - I have restarted modem/router which I purchased from Hughesnet - very unhappy :(

Um yea, quite good actually. The service is not designed to be very fast on the upload side as most people care more about download speed. Plus helps prevent people from operating a server. I personally upload very little, slow when I do but it works.

PS: There is actually two up and two down communication trips going on for a full two way exchange over satellite. That equals about 92 thousand miles total with a overall ping or delay of minimum 500 milliseconds under perfect conditions. Then have to factor in the internet delay.

Mine a bit better than yours but also depends on beam and gateway loading.

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New Member

Re: very slowwww internet - ping over 700 consistently - I have restarted modem/router which I purchased from Hughesnet - very unhappy :(

I just sent a 8.5 MB email uploaded in a matter of seconds.
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Assistant Professor

Re: very slowwww internet - ping over 700 consistently - I have restarted modem/router which I purchased from Hughesnet - very unhappy :(

Dang Gary, that's good for upload! This is about average for me.