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web pages will time out,

MSmith
Sophomore

web pages will time out,

web pages will time out, time of day doesn't matter, weather is not an issue, WI-FI is working. WHY?

12 REPLIES 12
maratsade
Distinguished Professor III

Re: web pages will time out,

The only way to figure this out is to do some troubleshooting, which the HughesNet reps here can guide you on.  Have you done any troubleshooting on your own, and if so, what have you done so far?

MSmith
Sophomore

Re: web pages will time out,

This is a Dell pc.  I've run their Support Assist program finding no issues.  I've cleared browsing history.  I've restarted the modem several times.  Some times that helps and some times not.  I can be browsing without problems, then without warning it will just stop.  All the lights on the modem stay lit.

MSmith
Sophomore

Re: web pages will time out,

I have also tried to run the speed test on the Hughesnet website if I'm lucky enough to open the page.  The speed test will not load

maratsade
Distinguished Professor III

Re: web pages will time out,

Wow, that's pretty bad.  Are you out of data?  To check that, go to this modem page: http://192.168.0.1/#!/home/status

What is the number next to State Code? 

MSmith
Sophomore

Re: web pages will time out,

At this moment State Code is 0.0.0 fully operational.

Usage is 39.4 gigabytes

maratsade
Distinguished Professor III

Re: web pages will time out,

OK, moving on then. Does the issue persist if you use a different browser?  Does the issue persist if you use a browser in incognito mode? 

MSmith
Sophomore

Re: web pages will time out,

I tried using Google Chrome this morning to no avail.  I don't know what you mean by incognito.

maratsade
Distinguished Professor III

Re: web pages will time out,

Top right corner of a Google Chrome page: there are 3 vertical dots. Click on that and then click "New incognito window."  You can also open an incognito window by pressing these 3 keys at the same time:  Ctrl, Shift, N. 

 

If you use Firefox, it's basically the same method, only Firefox has 3 lines instead of three dots. The keyboard shortcut for Firefox's private mode is pressing these 3 keys at the same time: Ctrl, Shift, P. 

MSmith
Sophomore

Re: web pages will time out,

Can I assume that an "in private" window in Edge the same thing?  Hughesnet page would not load.  I shut down the browsers and started over again with Edge so I could respond to you. I'll likely have to go to phone support (though I dred it).  I can't keep a reliable connection online.