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wifi is always slow

New Member

wifi is always slow

My wifi is always slow I have done so many speed test with yall it is ridiculous and never improves. I was misled by the person that sold me this internet and have complained countless times and just did a speed test for my self upload 3 and download 1.35. CANT EVEN DO MY SCHOOL WORK BECAUSE IT TAKES FORVER TO LOAD!

2 REPLIES 2
Distinguished Professor III

Re: wifi is always slow

@anv2220 

 

First, please check to make sure that you are not presently out of data, which you can do via the HughesNet Usage Meter or the System Control Center.  If you are out of data your speed will be throttled to similar to what you posted.

 

If you are not presently out of data, please proceed with performing some speed tests as outlined in the following instructions.  The reps here will need these results to help you.  If you've already performed some of the tests described below, please post the Results page URL.  

 

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To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share the account results link with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the 12MB size download test file ONLY if on Gen4 Service Plan
-use the 25MB size download test file ONLY if on Gen5 Service Plan

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername


For a more in depth guide on running the tests, please see this site (due to being an older site, the stated test sizes are incorrect for Gen5 (please use the test sizes listed in the instructions above, in bold, for Gen5)).

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).


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Moderator

Re: wifi is always slow

Hello @anv2220 ,

 

We're closing this thread since we never got a reply from you. GabeU provided some steps to take so that we can troubleshoot accordingly. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

-Damian