Thanks for the reply. Please allow me to help you here. I was able to locate your account successfully and I verified that the $97.08 credit was applied to your account successfully on 7/16. Let’s work on this billing issue. Let us know a good time that we can call to discuss this with you.
Sorry about your service issues, but we still want to help. Are you still having issues with speeds? Again, please allow us to fix any issues you may have with your service.