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Problems using cell phones over WiFi

New Poster

Re: Problems using cell phones over WiFi

Hughes offers Huges Voice as their VOIP but it's not for use with your existing cell phone. $45/month if I remember correctly?
We canceled Hughes Voice when we upgraded to Gen5 as advised by our local tech. Wi-Fi calling worked great for the first couple of months with the Gen5 but recently we've been experiencing all the problems many have expressed in this thread. Very frustrating because we can hear the person on the other end just fine. Texting works well too.

New Poster

Re: Problems using cell phones over WiFi

I tried to hook up the T-Mobile wifi extender and after wasting a full day got a somewhat straight answer from Hughs.. The ports used by T-Mobile are closed on the Gen 5, I can only assume so that we are forced to buy their service? Odd that my wifi calling worked so well when I first got hooked up and not so well now, kinda don't believe it is the ping since it worked fine for a month!!

New Poster

Re: Problems using cell phones over WiFi and Incorrect Hughes Landline info

I recently switched from Frontier to Hughes Net here, high in rural region of Cascade Mtns in Washington. I have Verizon cell phone which works everywhere but my home. Additionally, I have a network extender for cell & Eero mesh network for 1500 Sq foot home built of logs and rock. A)With Frontier, I had good cell phone clarity using either wireless calling or extender. B) With Hughes Gen5 cell phone calls were hopeless.   I switched to Hughes gen5 because my Frontier single line DSL had an  upload speeds at less than 0.6. &  Hughes has upload speeds of 2.7. (I sell photography) However the cell phone dilemma is grim.  I also switched under the misperception I could obtain VOIP & keep my landline number w/ Hughes but learned 2 things 1) there was >60% chance I would lose my existing landline number 2) I could no longer use my fax (I asked why the promo lied & person said "Well, we are going to change that soon."  C) Verizon told me the extender is incompatible with Hughes after 1st saying the ports needed to be opened by Hughes [Wrong]  However D) Today I moved Verizon network extender onto Mesh Eero directly & tested wireless cell again. MUCH BETTER. Whew! I know I am just kidding myself as an extender cannot work with Hughes due to latency so this makes NO SENSE!  But enjoying the tested fantasy for now. I also ascertained  this while looking

1.  Internet search in general and through Verizon, Microsft, Skype communities showed much hatred of Hughes Net 

3. Hughes officially claimes no wireless calling as others note due to latency. My set up defies this

4. 5. Eero mesh network works --anyone compare this to the Hughes "improve home coverage" product ?

6.  Anyone with Verizon,  network extender and a mesh network test this combo and see if cell phone quality better? 

7. I am not completely disgusted as I get to switch from limited DISH to Direct TV since joining Hughes net and the plans are better. Sorry to stray...just completing my forward momentum across the goal line, so to speak. 

I did read this helpful piece in a discussion on Mcell & latency in general. Doubt anyone dumb as me but this helped me understand the issues:

"The radio signal from a satellite modem to the ISP must travel 44,600 miles (up and back) just to start off with.  That equates to a latency of 238 ms.  Now add to that the additional latency of the rest of the provider's satellite internet infrastructure and then the internet itself.  To top it off, two-way satellite Internet connections must make the same round trip twice if  data is being sent as well as received.  The result is a latency that can be as much as 1,150 ms and averages 850 ms.  Trying to carry on a conversation with this kind of delay will result in two people talking over each other, making a simple phone call an exasperating experience. The OP didn't say if he could get any signal at all on his cellphones at his home location, but there are cellphone signal booster/antenna solutions that can work in remote areas.  Wilson Electronics would be the place to start.

Subscribed bandwidth has no bearing on latency. Look at it this way.  Whether you have a garden hose (low bandwidth) or a fire hose (high bandwidth) the water still has to travel 44,600 miles roundtrip to the satellite and back.  The signal in both cases is limited by the speed of light unless Hughesnet has figured out how to bypass Einstein's Special Theory of Relativity."

MB

 

 

New Poster

Re: Problems using cell phones over WiFi and Incorrect Hughes Landline info

I recently switched from Frontier to Hughes Net here, high in a rural region of Cascade Mtns in Washington. I have Verizon cell phone which works everywhere but my home. Additionally, I have a network extender for cell & Eero mesh network for 1500 sq foot home built of logs and rock. A)With Frontier, I had good cell phone clarity using either wireless calling or extender. B) With Hughes Gen5 cell phone calls were hopeless.   I switched to Hughes gen5 because my Frontier single line DSL had upload speeds at less than 0.6. &  Hughes has upload speeds of 2.7. (I sell photography) However, the cell phone dilemma is grim.  I also switched under the misperception I could obtain VOIP & keep my landline number w/ Hughes but learned 2 things 1) there was >60% chance I would lose my existing landline number 2) I could no longer use my fax (I asked why the promo lied & person said "Well, we are going to change that soon."  C) Verizon told me the extender is incompatible with Hughes after 1st saying the ports needed to be opened by Hughes [Wrong]  However D) Today I moved Verizon network extender onto Mesh Eero directly & tested wireless cell again. MUCH BETTER. Whew! I know I am just kidding myself as an extender cannot work with Hughes due to latency so this makes NO SENSE!  But enjoying the tested fantasy for now. I also ascertained  this while looking

1.  Internet search in general and through Verizon, Microsft, Skype communities showed much hatred of Hughes Net 

3. Hughes officially claimes no wireless calling as others note due to latency. My set up defies this

4. 5. Eero mesh network works --has anyone compared this to the Hughes "improve home coverage "product??

6.  Anyone with Verizon,  network extender and a mesh network test this combo and see if cell phone quality better? 

7. I am not completely disgusted as I get to switch from limited DISH to Direct TV since joining Hughes net and the plans are better. Sorry to stray...just completing my forward momentum across the goal line, so to speak. 

I did read this helpful piece in a discussion on Mcell & latency in general. Doubt anyone dumb as me but this helped me understand the issues:

"The radio signal from a satellite modem to the ISP must travel 44,600 miles (up and back) just to start off with.  That equates to a latency of 238 ms.  Now add to that the additional latency of the rest of the provider's satellite internet infrastructure and then the internet itself.  To top it off, two-way satellite Internet connections must make the same round trip twice if data is being sent as well as received.  The result is a latency that can be as much as 1,150 ms and averages 850 ms.  Trying to carry on a conversation with this kind of delay will result in two people talking over each other, making a simple phone call an exasperating experience. The OP didn't say if he could get any signal at all on his cellphones at his home location, but there are cellphone signal booster/antenna solutions that can work in remote areas.  Wilson Electronics would be the place to start.

Subscribed bandwidth has no bearing on latency. Look at it this way.  Whether you have a garden hose (low bandwidth) or a fire hose (high bandwidth) the water still has to travel 44,600 miles roundtrip to the satellite and back.  The signal in both cases is limited by the speed of light unless Hughesnet has figured out how to bypass Einstein's Special Theory of Relativity."

MB

 

 

New Poster

Re: Problems using cell phones over WiFi

For many months I had good voice conversations using a iphone 7   wifi.   Then one morning,  can hear incoming speech but my out going voice is scrambled.    If you cancel the jacked dumb phone  VOIP service the smart phone wifi service collapses.   Nobody at Hughesnet cares or understands any of this.   If a VOIP dumb phone works,   theres is obviously a way to make a wifi connected smart phone to work.   But that $40 a month VOIP,  its a very expensive and worthless option that make Hughesnet millions$.  Having  two phones number with no cell service is unacceptible.   WiFi Calling with a cell phone works,  and works well.    But the uploads speeds are terrible,  however,  again the dumb phone has no problem.    Am I the only person that flipping mad at not being able to have a cell phone conversation!   Having to call people back with the crappy jacked dumb phone.   

New Poster

Re: Problems using cell phones over WiFi

Same issue here in NC, with Verizon as my cellular carrier.     I was disappointed to figure out that the cell over WiFi (all Hughes equipment) did not work well and had lots of clipping and drops.   As others have pointed out latency is the primary issue however some of that is solved by applying QoS (Quality of Service) to the VOIP packets. Unfortunately Hughes routers/modems (as far as I can tell) do not allow for independent VOIP and QoS configurations and as a business they obviously direct you to their own VOIP product which integrates with the other Hughes equipment to supply QoS.  

 

REF: https://en.wikipedia.org/wiki/Quality_of_service

 

 

I broke down and installed a cellular booster.  ROI for the product I purchased is equal to17 months of Hughes voice service and as a bonus my guests get cellular boosted without joining my wireless network. 

Spoiler
(weBoost - mid-range $$)
New Poster

Re: Problems using cell phones over WiFi

For months I had good wifi calling on my iphone,  then it stopped working. I have wasted hours and hours and hours trying to restore wifi calling with my iphone,   the hughes net techs are so ignorant that they failed to mention that without consistant upload speeds of 2 mg/sec it will not work.    Hughesnet can provide perfect wifi calling,  but chooses not to.  And fails to train their techs to give straight and honest answers,  it a lie to tell you that is it not possible.    ITS A NIGHTMARE TO BE CUT OFF FROM YOUR SMART PHONE AND FORCED TO USE A CRAPPY JACKED DUMB PHONE FOR $40 PER MONTH!!!!!!!!!!!!!!!!!!!!!!!!!    NO ONE CALLING WILL UNDERSTAND WHAT NUMBER TO CALL WHAT NUMBER TO SEND TEXTS TO.   I HAVE LOST $$$$$$$ AND MY SOCIAL LIFE HAS CRASHED.   AGHHHHHHHHHHHHHHHH.    

Distinguished Professor IV

Re: Problems using cell phones over WiFi

@howardhughesthe

 

Whether WiFi calling will or won't work with HughesNet, or any other satellite ISP, is irrelevant, as HughesNet does not support it.  If people can get it to work, that's fine, but there is absolutely no guarantee that it will work, nor are the reps or techs required to help people to get it to work, nor answer any technical questions about it, as again, HughesNet does not support WiFi calling.    

 

Secondly, regardless of upload speed, the major issue with WiFi calling is latency.  Blame physics, not HughesNet.    

 

As you know, HughesNet offers their own VOIP service. 

 

You might want to think about branching out if your entire social life is tied to your ability to make cell calls over WiFi.    


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Junior

Re: Problems using cell phones over WiFi

I have zero bars but texting works. My advice is to text moreSmiley Very Happy

Distinguished Professor IV

Re: Problems using cell phones over WiFi


@alfrescowrote:

I have zero bars but texting works. My advice is to text moreSmiley Very Happy


Yep.  Texting seems to work even when you can't get enough of a signal to talk or connect to the net.  

 

And people can still use their smart phones with the HughesNet WiFi, just not for WiFi calling.  I often check Facebook and such on my phone through WiFi when my desktop is not on.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit