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Testmy login issue

GabeU
Distinguished Professor IV

Re: Testmy login issue

@maratsade

 

I see now that that it's taking me to the home page, so that part, at least, is back to normal.  The log in issue still exists, though.  

 

It's possible that this issue is tied to us having Hughesnet.  Throughout the years with Hughesnet I've seen sites do weird things, including with log ins, that didn't happen when using an alternate ISP (namely dialup, when I would compare).

 

Even the Microsoft Update problem I was having last year, where, even though I had ample speed, the updates took FOREVER.  I tried McDonald's WiFi and the updates were very quick on the same notebook, even though the overall download speed was about a quarter of Hughesnet's.

 

I had issues with my old Paltalk account a couple of years back, too.  I could sign in, but it wouldn't allow me to alter any settings, whereas when I signed in with dialup using my folks' AOL credentials I was able to change the settings without any issue.    

 

So, it's possible that it's connected to us having Hughesnet.  But, what's changed to make it do what it's now doing is anyone's guess.     


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
maratsade
Distinguished Professor IV

Re: Testmy login issue

@GabeU, you're right.  I just tried logging in to Testmy using Verizon wireless, and it works just fine without me having to tick "remember me."  I wonder what changed, but at least there's a workaround, and it might go back to normal in the future. 

GabeU
Distinguished Professor IV

Re: Testmy login issue

@Liz

 

Do you know if anything has changed recently with Hughesnet that could be causing this issue, and the issue of testmy not seeing Hughesnet as a provider?  I have no idea if it's happening with everyone on Hughesnet, or just those on specific Gateways, or if it could even be tied to those with specific types of devices that have like components, or whatever else could be in common, but it's becoming clearer that it's tied to us having Hughesnet.  

 

But, with that said, this obviously isn't some emergency thing, or something that's all that important when compared to other things, so it's really only a general question, as I know other types of things have higher priority than something that is not much more than a minor incovenience.  I just didn't know if maybe there was a known system wide, or gateway specific, update or system change or something of the like that could have caused this to start happening.  I only became aware of the log in issue after @maratsade posted about it in this thread, but the non ISP recognition at testmy started, for me, somewhere between July 15th and July 18th, if that helps at all.  You can see it drop the ISP recognition around that time....  http://testmy.net/quickstats/Gabe1972 

 

We don't seem to be having much luck on testmy's own forum with either issue.  

   


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
maratsade
Distinguished Professor IV

Re: Testmy login issue

Thanks for posting, @GabeU.  It's certainly a curious thing.  I will run a speed test using Verizon, to see if that shows the provider. ETA:  No provider name with the Verizon test either.

Liz
Moderator
Moderator

Re: Testmy login issue

Good morning Gabe,

 

I'm unaware of anything specific that's been changed. It's hard to tell because our network engineers are constantly maintaining the network to provide optimal service for all, and right now we just know they are testing and observing multiple gateways to address the abnormal slow speeds some of our Gen 5 customers are reporting.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

GabeU
Distinguished Professor IV

Re: Testmy login issue

Thanks, Liz.  I knew that with all of the things that are going on there would probably be nothing that would have stuck out to you, but I figured I would ask, just in case.  And, again, in the scheme of things, this is relatively unimporant, and really nothing more than a minor inconvenience.  I see now that maratsade has done a speed test with Verizon and it didn't show that provider, either, so it's more than likely that the two things that are happening (no provider and no login) are pure coincidence, and may have nothing to do with Hughesnet, itself.  

 

Thanks again.  Smiley Happy  

 

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
maratsade
Distinguished Professor IV

Re: Testmy login issue

"I see now that maratsade has done a speed test with Verizon and it didn't show that provider"

 

I tried with yet another ISP, and it's the same thing.  Maybe it's a Testmy issue.

GabeU
Distinguished Professor IV

Re: Testmy login issue


@maratsade wrote:

I tried with yet another ISP, and it's the same thing.  Maybe it's a Testmy issue.


 

According to a recent post on the testmy forum thread, it's a problem with testmy not detecting IPv6 addresses correctly.  I turned off IPv6 and Web Acceleration, which I guess utilizes IPv6 (according to the poster), and it then detected that I was on Hughesnet.  I turned everything back on, but at least the problem is now identified, or so it seems.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
maratsade
Distinguished Professor IV

Re: Testmy login issue


@GabeU wrote:

@maratsade wrote:

I tried with yet another ISP, and it's the same thing.  Maybe it's a Testmy issue.


 

According to a recent post on the testmy forum thread, it's a problem with testmy not detecting IPv6 addresses correctly.  I turned off IPv6 and Web Acceleration, which I guess utilizes IPv6 (according to the poster), and it then detected that I was on Hughesnet.  I turned everything back on, but at least the problem is now identified, or so it seems.  


Cool!  I hope they fix it soon.  Smiley Happy

BirdDog
Assistant Professor

Re: Testmy login issue

Still issue with Testmy.net not recogonizing any HughesNet info. Wonder what changed and which side it on?

 

testmy.net.JPG