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Customer with extremely poor service

Associate Professor

Re: Customer with extremely poor service


jcarra wrote:

A startup is starting a new satellite in Jan. 2018 which I am close to seriously consider as an alternative to Hughesnet if this community stream is their new customer service. 


If that startup is OneWeb, then, well, you will be back with Hughes, as Hughes is designing the terminals, and most of the infrastructure for said startup.

Freshman

Re: Customer with extremely poor service

Nope Excede.  https://www.exede.com/

 

ViaSat2  From Wikipedia:  ViaSat-2 is a commercial communications satellite launched June 1, 2017. Once in service in early 2018, it will be the world's highest capacity communications satellite with a throughput of 300 Gbit/s, succeeding EchoStar XIX launched in December 2016.[2] It is the second Ka-band satellite launched by ViaSat after ViaSat-1. The satellite will provide satellite internet through Exede Internet to North America, parts of South America, including Mexico the Caribbean, and to air and maritime routes across the Atlantic Ocean to Europe.[1]

Distinguished Professor II

Re: Customer with extremely poor service

@jcarra

 

Please do not advertise competitors' products on this Community.  It is against the Community Terms of Service.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Associate Professor

Re: Customer with extremely poor service

Sorry, but that's not a startup launching next year LMAO.  They have actually had a lot of customers leave and come to Hughesnet the last year.

New Poster

Re: Customer with extremely poor service

They are even worse than Hughes. That's who I dumped before I picked up this trainwreck of an ISP.

Tags (1)
Distinguished Professor II

Re: Customer with extremely poor service


KaylobD09 wrote:

They are even worse than Hughes. That's who I dumped before I picked up this trainwreck of an ISP.


Who?  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Customer with extremely poor service

I had a lot of trouble getting tech suport to answer my emails (they didn't answer them within 24 hours like they advertise).  They never answered my emails. 

So,  Instead of calling Tech support, I called Accounting and told them that I was not going to pay anymore

unless they answered my emails and phone calls to Tech and get me a tech to my home.  This guy said that I had a 2 year contract and that I had to pay.

I asked him if he knew the defination of a  Contract.  Then, I proceeded to tell him that my "LEGAL COUNSEL (my brother)  will tell him that when one of the persons (parties)  of the contract do ot honor their side of the contract, then, it is broken.  You, Hughesnet.com have broken the contract by not returning my emails and getting me a tech to repair my computer.  That, sir, is a simple defination of a Contract.  He had me a Tech at my home in about 2-4 days.  Before, I could not get anyone to return my phone calls.  It seems that these people LIE ABOUT EVERYTHING AT HUGHESNET.COM.   (MY OPINION).  

 

This got me a Tech and........................  

I asked the tech who lives about 50 miles from me what do I need to do if I have a problem because tech says they will call within 24 hours but I do not

ever get a call.  The Tech said, "don't call them, call me and he left me his cellphone number".  So far, I havent had to use him after he got my sytem 

going if you call this internet going.  

Hughes (first line people that you call) did an initial check (Not tech) and they said that my internet is showing that it is working.  I said, "no, I can't get 

search any"!  After the tech came, he checked everything, then, he called the tech support and he told them that the problem is on their end.  They reset my

system (or whatever) and it worked after that.  Of course, it only works good for the first 12-18 days of the month.  After that, speed drops from 27mbs to 1.5mbs so the rest of the 31 days. I bought more time and it only lasted 2 days.  Of course, I am sure that you all know this. 

Since then, I can go to my office about 8 miles from my rural home to town and Cspire has a 25mbs download 24/7 all the time. It is unlimited at $70.00 per month on a Business Account.  I do not understand why Hughes cannot give us all month coverage for the price that they are charging. I pay the intro price 

(I guess) for $117.00 with "tech support" "ha ha"  added in which doesn't exist.  

Keith 

 

Freshman

Re: Customer with extremely poor service

I WILL SECOND THAT MOTION.   

Freshman

Re: Customer with extremely poor service

NEW MEMBER:  Your problems have just begun to happen with this Company.  You can purchase Tech Support but in my case, it doesn't help. 

 

Sophomore

Re: Customer with extremely poor service


jcarra wrote:

Nope Excede.  https://www.exede.com/

 

ViaSat2  From Wikipedia:  ViaSat-2 is a commercial communications satellite launched June 1, 2017. Once in service in early 2018, it will be the world's highest capacity communications satellite with a throughput of 300 Gbit/s, succeeding EchoStar XIX launched in December 2016.[2] It is the second Ka-band satellite launched by ViaSat after ViaSat-1. The satellite will provide satellite internet through Exede Internet to North America, parts of South America, including Mexico the Caribbean, and to air and maritime routes across the Atlantic Ocean to Europe.[1]


It'll just be overbooked like the EchoXIX sat. Exede is no better than Hughes from the research I've done.