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Frequently Asked Questions

Senior Instructor

Re: Frequently Asked Questions

Apologize in advance for the mini-spam.

Was having a "creative moment".


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Senior Instructor

Re: Frequently Asked Questions

Q: A common web site that I visit suddenly won't load. What should I do?

Q: Everything loads on a common web site I visit except for the images? What should I do?

 

The internet relies heavily on Domain Name Servers (DNS) to operate correctly. DNS is like the internet's telephone directory. It converts something like "http://www.amazon.com" to an IP address (and port) like 54.239.25.208:80.

 

For speed purposes, the DNS of commonly used web pages is cached in various places: in your modem, in your router, even locally in your computer. Sometimes this data gets corrupted and causes your web browser to go to an unintended IP address, making it look like some or all of the web site is broken.

 

The key to fixing the problem is to simply reboot your modem and any external routers. In some severe cases you may have to either reboot your computers and/or other devices. Advanced users may simply flush their computer's  local DNS cache by typing
   ipconfig /flushdns

in a command (Windows) or terminal (Mac) window.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Associate Professor

Re: Frequently Asked Questions

@MarkJFine

 

I hope you don't mind, but I decided to umm... steal your hard work and put it on my website <3

If you want credits, let me know and how you would like the credits to appear. >.>

https://chucksbasix.com/hughesnet-faq/

Senior Instructor

Re: Frequently Asked Questions

@C0RR0SIVE

looks good...

No worries on credit. That stuff doesn't matter to me as long as it helps someone.

 

I'm periodically going to update/edit these when and if new situations occur, and until it can be moved to a proper faq section. Thinking the subject of each should be the Q, with the body being the A. Secondary Qs should have a link in the body to the primary Q.

 

Eventually the current macros could all be there, and we can standardize responses to users questions/complaints by linking to the appropriate faqs - each which can be edited/updated over time.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Professor

Re: Frequently Asked Questions

@C0RR0SIVE, is that your voice on the videos?

Associate Professor
Professor

Re: Frequently Asked Questions

@C0RR0SIVE

 

 

There are videos on this page -->  https://chucksbasix.com/video-guides/

This is your site, I think, right? 

Are these your videos?

Guy speaking in the videos = you?

 


@C0RR0SIVE wrote:

...I have no idea what you're talking about >.>


 

Professor

Re: Frequently Asked Questions

All righty, I guess you don't want to tell me whether those are your videos.  LOL. No problem, but, wow.

 

ETA: I wanted to add, for clarification, that I thought that [1] the videos were well done, and that [2] the person whose voice is in the video has a good voice for the task: clear and pleasant and well-modulated. Kudos.

Senior Instructor

Re: Frequently Asked Questions

Q: Why are there a lot of uplink errors in my diagnostics?
Q: Why do I frequently see 12.x.x state code errors?

A: Many things can cause these errors, to include dish alignment and poor cabling, which would require a skilled technician to remedy. However, it’s also possible that a quick inspection of the dish can show where the problem is.

Tree limbs around the dish that appear to be out of the way may actually be reflecting stray signals back onto the dish. These then cause standing waves that the modem interprets as transmission errors.

Generally, the dish should be clear of any foliage within 45 degrees in any direction. Pay particular attention to any branches that may be blowing into that area, which could possibly cause intermittent problems.

In the fall and winter you might also want to inspect the dish to see if there are any fallen leaves or ice stuck to it. These will reduce the reflective nature of the dish, possibly causing additional transmission (and reception) errors.

As well, cables and connections may become brittle or loose with frequent weather changes. So you may also want to see if the connectors are finger-tight and the cabling isn’t cracked or weathered to the point where coax shield wire is showing through.

Some error codes (e.g., 12.1.9) stem from the modem’s sensitivity to power levels. You may want to inspect the routing of the power cable to make sure the DIN plug in the back of the modem is firmly seated, as well as at the wall and at the power brick.

If those are fine, make sure that the modem’s power cord is plugged directly into a wall socket and the wall socket is on a circuit intended for lights. Use on the same circuit as heavy-use items (e.g., air conditioners/heaters, washers/dryers, ovens, etc.) will cause power drops that may contribute to modem errors. Powering the modem though a surge protector may likewise cause power levels to drop and is therefore not recommended, the power brick has built in surge suppression very similar to that of a surge protector.
--------------------------------------------------------------------
Q: I get a Javascript Error when the meter loads
Q: Usage Meter History Display is incorrect.

A: Under some circumstances, the configuration and cached information that the Usage Meter needs to operate gets corrupted.

In the event that this happens:
1. Fully quit the Usage Meter from it’s own menu by clicking on the donut in the menubar and clicking “Quit”.
2. Look for the following directory
    Windows: C:\Users\[your User name]\AppData\Roaming\
    Mac: /Users/[your User name]/Library/Application Support/
3. Carefully delete just the “HughesNet Usage Meter” directory under that and empty the trash.
4. Restart the Usage Meter. This will regenerate all the underlying information as if it were run for the first time, thus correcting the error.

If you are running under Windows, you may need to enable the Hidden items on the View tab in order to see the AppData\Roaming folder and anything inside inside it, as shown below:
Untitled.jpgRemember to uncheck the Hidden items box after you're done with step #3 since the items that are hidden are hidden for a good reason.

Disregard other recommendations that say to uninstall and reinstall the app and/or update Java as those do absolutely nothing to fix the problem. Uninstalling doesn’t delete the directories above. Likewise, the application is written in JavaScript which is completely separate from Java, which of itself is a stand-alone runtime environment.

The only reason you should possibly uninstall something is if you are not running the current version, have inadvertently deleted part of the application, or have the older “HughesNet Status Meter” still installed. Uninstalling the older Status Meter and using the most recent version of Usage Meter is highly recommended.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.