That was no threat....mr. whoever you are. You are treating me like crap.....and I don’t appreciate that. You are supposed to be representing this company. My comment was related to turning this company, which you are part of, into the better business bureau for not living up to their promises. I have had nothing but issues with hughes net...and I know scores of other who have had the same. Consider yourself reported to Hughes net for being disrespectful and uncourteous. Have a nice day! I have said my piece.
We don't represent this company, and it's never been stated that we do. We are fellow customers who take time out of our day to help fellow customers having issues. When customers come on here and start spouting from the start, it tends to not get a very good result.
You can report us all you want, as we don't work for HughesNet.
OK...I admit..perhaps I misunderstood. For that I am sorry. But I still am not a happy customer. My data stream is used up very quickly as I am into music and I write reviews and run a small record label ...thus I have to watch youtube, and upload to various video services, etc. I cannot get HughesNet to work with me on this. They keep telling me it is my fault because I use too much data??/ Really???? That is what I do. Today reached my straw that broke the camels back moment...and was looking to express it. Every time I call hughes Net I get the same crop. I was told we would ge 25Mbps download...that is a lie ...it has never even been close to that. I am up until 2 in morning trying to get work done because of the slow internet speeds. The days of 50 GB a month is over and HughesNet needs to acknowledge that. Have a nice day.
While I understand your frustration, I really wish you would have just stated the problem in the first place. The data problem can't really be fixed, other than using less data, which evidently is not an option for you because of the work you do. However, the speed problem can be looked at, and in many cases, fixed.
If you've truly already made up your mind and you're dumping HughesNet, then there is no sense in trying to help. But, if you haven't done that already, please post of the speed issue in the Tech Support section so it can be looked at.
One thing that you've got to understand, and this is not at all your fault, is that this Community is monitored by corporate based reps, unlike the phone reps. If we fellow customers can't help with an issue, they can, and they have more resources at their fingertips than the phone reps, including the ability to converse directly with the engineers for problems such as this. People often don't know this, but out of the various ways to get help, this community is the best one. Again, there's not much that can be done with data, as you use what you use, but speed is another issue. And, keep in mind, that even when you run out of data, though you can't really watch videos and such in HD or do other data intensive activities because of the reduced speed, you can still do many other things. With that said, though, that may not be beneficial to you.
So, again, if you've already made up your mind, I wish you luck, but if you haven't, please post of your speed issues in Tech Support, as you WILL find help.
BTW, what I said about ViaSat's unlimited plans wasn't a joke or a dig. I am on their boards, too, due to the service having basically the same types of issues and solutions for those issues, and I've seen a lot of posts about problems with those Unlimited plans because of the antenna problem they are having with their new satellite. Mostly speed issues, not connection issues or anything like that. Maybe you'll get lucky and it'll be better for you. But, also remember that you get throttled after a certain amount of data usage with those unlimited plans, too, though I don't know what the speed is like when throttled.
Someone forgot this was Thoughts on Community (this message board) topics.
Not "Thoughts on HughesNet Service Because I'm Mad As H*** And I'll Do What I Want Wherever I Want"